The Electricity (Connection Standards of Performance) Regulations 2010

Made: 17th August 2010

Coming into force: 1st October 2010

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Part 1 — General provisions

Citation and commencement

1

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Interpretation

2

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Application

3

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Part 2 — Services and standards for metered connections

Provision of budget estimates

4

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Provision of quotations: single LV service demand connections and small project demand connections

5

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Provision of quotations: other than single LV service demand connections and small project demand connections

6

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Provision of quotations: quotation accuracy scheme

7

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Post-acceptance scheduling and completion of works: single LV service demand connections and small project demand connections

8

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Post-acceptance scheduling and completion of works, and energisation: other than single LV service demand connections and small project demand connections

9

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Part 3 — Services and standards for unmetered connections

Fault repairs

10

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Provision of quotations for new works

11

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Completion of new works

12

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Part 4 — Governance and other issues

Disputes

13

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Payments

14

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Exemptions

15

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Extensions of time

16

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Timing of notification

17

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Notice of rights

18

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SCHEDULE 1 — Data for the Purpose of Calculating Payments

Prescribed periods and prescribed sums applicable to all electricity distributors

(1) Regulation	(2) Prescribed Period	(3) Prescribed Sum	(4) Payment Date
4(2)	10 working days	£50	the working day on which the budget estimate should have been dispatched
4(3)	20 working days	£50	the working day on which the budget estimate should have been dispatched
5(2)	5 working days	£10 for each working day after the end of the prescribed period up to and including the day on which the quotation is dispatched	the working day on which the quotation is dispatched
5(3)	15 working days	£10 for each working day after the end of the prescribed period up to and including the day on which the quotation is dispatched	the working day on which the quotation is dispatched
6(2)	25 working days	£50 for each working day after the end of the prescribed period up to and including the day on which the quotation is dispatched	the working day on which the quotation is dispatched
6(3)	35 working days	£100 for each working day after the end of the prescribed period up to and including the day on which the quotation is dispatched	the working day on which the quotation is dispatched
6(4)	65 working days	£150 for each working day after the end of the prescribed period up to and including the day on which the quotation is dispatched	the working day on which the quotation is dispatched
7(3)	not applicable	£250	the working day on which the quotation is found, in accordance with the quotation accuracy scheme, to have been inaccurate or incomplete
7(4)	not applicable	£500	the working day on which the quotation is found, in accordance with the quotation accuracy scheme, to have been inaccurate or incomplete
8(2)	7 working days	£10 for each working day after the end of the prescribed period up to and including the day on which contact occurs	the working day on which contact occurs
8(3)	the agreed date	£25 for each working day after the agreed date up to and including the day on which the works are completed	the working day on which the works are completed
9(2)	7 working days	£50 for each working day after the end of the prescribed period up to and including the day on which contact occurs	the working day on which contact occurs
9(3)	10 working days	£100 for each working day after the end of the prescribed period up to and including the day on which contact occurs	the working day on which contact occurs
9(4)	15 working days	£150 for each working day after the end of the prescribed period up to and including the day on which contact occurs	the working day on which contact occurs
9(5)	the agreed date	£20 for each working day after the agreed date up to and including the day on which the works at the premises are commenced	the working day on which the works at the premises are commenced
9(6)	the agreed date	£100 for each working day after the agreed date up to and including the day on which the works are completed	the working day on which the works are completed
9(7)	the agreed date	£150 for each working day after the agreed date up to and including the day on which the works are completed	the working day on which the works are completed
9(8)	the agreed date	£200 for each working day after the agreed date up to and including the day on which the works are completed	the working day on which the works are completed
9(9)	the agreed date	£100 for each working day after the agreed date up to and including the day on which energisation occurs	the working day on which energisation occurs
9(10)	the agreed date	£150 for each working day after the agreed date up to and including the day on which energisation occurs	the working day on which energisation occurs
9(11)	the agreed date	£200 for each working day after the agreed date up to and including the day on which energisation occurs	the working day on which energisation occurs
10(2)	2 hours	£50	the working day after the day on which the emergency attendance should have taken place
10(3)	2 calendar days	£10 for each working day after the end of the prescribed period up to and including the day on which the fault rectification works are completed	the working day on which the fault rectification works are completed
10(4)	10 working days	£10 for each working day after the end of the prescribed period up to and including the day on which the fault rectification works are completed	the working day on which the fault rectification works are completed
10(5)	20 working days	£10 for each working day after the end of the prescribed period up to and including the day on which the fault rectification works are completed	the working day on which the fault rectification works are completed
10(6)	25 working days	£10 for each working day after the end of the prescribed period up to and including the day on which the fault rectification works are completed	the working day on which the fault rectification works are completed
11(2)	25 working days	£10 for each working day after the end of the prescribed period up to and including the day the quotation is dispatched	the working day on which the quotation is dispatched
12(2)	the agreed date	£10 for each working day after the agreed date up to and including the day on which the works are completed	the working day on which the works are completed
12(3)	35 working days	£10 for each working day after the end of the prescribed period up to and including the day on which the works are completed	the working day on which the works are completed
14(1)	10 working days	£50	not applicable

SCHEDULE 2 — Practice and Procedure for Determinations

Determination of disputes

1

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Timetable for the determination of individual disputes

2

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Procedure for the determination of individual disputes

3

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Determination of multiple disputes

4

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Timetable for determination of multiple disputes

5

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Procedure for the determination of multiple disputes

6

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Written statements

7

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Production of documents and other evidence

8

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Oral hearings

9

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Customer representatives for multiple disputes

10

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Collection of information in multiple disputes

11

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Payment to customers

12

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Set-off

13

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Costs

14

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Signed

The seal of the Gas and Electricity Markets Authority here affixed is authenticated by the signature of

Steve Smith — A member of the Authority — 2010-07-08

I consent

Charles Hendry — Minister of State — 2010-08-17

Explanatory note

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Footnotes

[^f00001]: The Gas and Electricity Markets Authority was established under section 1(1) of the Utilities Act 2000 (c.27).

[^f00002]: 1989 c.29: sections 39A and 39B were inserted by section 54(2) of the Utilities Act 2000 and section 40B was inserted by section 56 of the Utilities Act 2000.

[^f00003]: The National Consumer Council was established under section 1(1) of the Consumers, Estate Agents and Redress Act 2007 (c.17).

[^f00004]: 2000 c.27.

[^f00005]: 1989 c.29: section 16A was inserted by section 44 of the Utilities Act 2000.

[^f00006]: 2007 (c.17).

[^f00007]: 1991 c.22.

[^f00008]: 1989 c.29.

[^f00009]: 1989 c.29.

[^f00010]: 1989 c.29.

[^f00011]: 1989 c.29.

[^f00012]: 2004 c.36.

[^f00013]: S.I. 2010/698.

[^f00014]: 2004 c.18.

Prescribed periods and prescribed sums applicable to all electricity distributors