The Electricity (Standards of Performance) Regulations 2010

Made: 8th March 2010

Coming into force: 1st April 2010

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PART I — General

Citation, commencement and transitional provisions

1

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Revocation

2

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General interpretation

3

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PART II — Supply restoration standards of performance for electricity distributors

Interpretation of the normal and severe weather restoration standards

4

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Supply restoration: normal conditions

5

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Supply restoration: normal conditions – 5,000 or more customers' premises interrupted

6

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Supply restoration: severe weather conditions

7

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Supply restoration: rota disconnection

8

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Supply restoration: Highlands and Islands

9

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Exemptions from the normal and severe weather restoration standards

10

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Supply restoration: multiple interruptions

11

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PART III — Other individual standards of performance for electricity distributors

Distributor's fuse

12

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Estimate of charges for connection

13

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Notice of supply interruption

14

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Voltage complaint

15

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PART IV — Individual standards of performance for relevant suppliers

Charges and payments

16

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PART V — Individual standards of performance for electricity suppliers

Meter disputes

17

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Pre-payment meters

18

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PART VI — Common obligations

Appointments

19

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Disputes

20

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Payments

21

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Exemptions

22

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Timing of notification

23

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Notice of rights

24

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PART VII — Overall standards of performance

Information to be given to customers about overall performance

25

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SCHEDULE 1 — Data for the Purpose of Calculating Payments

PART I — Prescribed periods and prescribed sums applicable to all relevant operators

(1)	(2)	(3)	(4)
Regulation	Prescribed period	Prescribed sum domestic customer	Prescribed sum non-domestic customer
5(2)(a)	18 hours	£54	£108
5(2)(b)		£27	£27
6(2)(a)	24 hours	£54	£108
6(2)(b)		£27	£27
7(4)(a)	24 hours	£27	£27
7(4)(b)		£27	£27
7(5)(a)	48 hours	£27	£27
7(5)(b)		£27	£27
7(6)(a)		£27	£27
7(6)(b)		£27	£27
8(2)	24 hours	£54	£108
9(2)(a)	18 hours	£54	£108
9(2)(b)		£27	£27
11(4)		£54	£54
12(3)	three hours on a working day	£22	£22
12(3)	four hours on any other day	£22	£22
...
...
14(4)	two days	£22	£44
14(5)	five days	£22	£44
14(6)	two days	£22	£44
15(2)	seven working days	£22	£22
15(4)(a)		£22	£22
15(4)(b)	five working days	£22	£22
16(2)(a)	five working days	£22	£22
16(2)(b)	five working days	£22	£22
16(2)(c)	five working days	£22	£22
17(2)	seven working days	£22	£22
17(4)(a)		£22	£22
17(4)(b)	five working days	£22	£22
18(3)	three hours on a working day	£22	£22
18(3)	four hours on any other day	£22	£22
19(2)		£22	£22
19(3)		£22	£22
21(4)	10 working days	£22	£22
21(5)	10 working days	£22	£22
21(6)	10 working days	£22	£22

PART II

7.00 am and 7.00 pm on each working day and 9.00 am and 5.00 pm on any other day

PART III

This sets out, for each designated electricity distributor, eight and thirteen times the mean daily faults at distribution higher voltage, the category 3 threshold number of customers and the upper-threshold number of customers.

(1)	(2)	(3)	(4)	(5)
Designated electricity distributor	Eight times the mean daily faults at distribution higher voltage	Thirteen times the mean daily faults at distribution higher voltage	Category 3 threshold number of customers	Upper- threshold number of customers
Central Networks West plc	65	105	347,000	595,000
Central Networks East plc	68	110	445,000	763,000
Electricity North West Limited	49	80	256,000	439,000
Northern Electric Distribution Limited	37	59	218,000	374,000
Yorkshire Electricity Distribution plc	37	60	362,000	621,000
Western Power Distribution (South West) plc	59	97	278,000	476,000
Western Power Distribution (South Wales) plc	45	73	214,000	367,000
EDF Energy Networks (LPN) plc	19	31	305,000	523,000
EDF Energy Networks (SPN) plc	48	78	307,000	527,000
EDF Energy Networks (EPN) plc	85	139	561,000	962,000
SP Distribution Limited	76	124	228,000	392,000
SP Manweb plc	68	110	172,000	296,000
Scottish Hydro-Electric Power Distribution Limited	56	91	129,000	220,000
Southern Electric Power Distribution plc	66	107	412,000	706,000

SCHEDULE 2 — Standards of Performance – Practice and Procedure for Determinations

Determination of disputes

1

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Timetable for the determination of individual disputes

2

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Procedure for the determination of individual disputes

3

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Determination of multiple disputes

4

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Timetable for determination of multiple disputes

5

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Procedure for the determination of multiple disputes

6

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Written statements

7

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Production of documents and other evidence

8

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Oral hearings

9

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Customer representatives for multiple disputes

10

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Collection of information in multiple disputes

11

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Payment to customers

12

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Set–off

13

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Costs

14

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Signed

The seal of the Gas and Electricity Markets Authority here affixed is authenticated by the signature of

Steve Smith — A member of the Authority — 2010-03-02

I consent

Philip A. Hunt — Minister of State — 2010-03-08

Explanatory note

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Footnotes

[^f00001]: The Gas and Electricity Markets Authority was established under section 1(1) of the Utilities Act 2000 (c.27).

[^f00002]: 1989 c.29: section 39 was amended by paragraph 32 of Schedule 6 to the Utilities Act 2000 (c.27) sections 39A and 39B were inserted by section 54(2) of the Utilities Act 2000 and section 42A was inserted by section 58 of the Utilities Act.

[^f00003]: The National Consumer Council was established under section 1(1) of the Consumers, Estate Agents and Redress Act 2007 (c.17).

[^f00004]: S.I. 2005/1019 as amended by S.I 2007/2093.

[^f00005]: 2000 c.27.

[^f00006]: 2004 c.20.

[^f00007]: 1989 c.29: paragraph 1A of Schedule 7 was amended by Schedule 5 of the Utilities Act 2000.

[^f00008]: 2004 c.36.

[^f00009]: 1989 c.29.

[^f00010]: 1989 c.29: section 51(2) of the Utilities Act 2000 substituted a new Schedule 6 into the Act.

[^f00011]: 1989 c.29: section 16A(1) was inserted by section 44 of the Utilities Act 2000.

[^f00012]: 1989 c.29: section 19(1) was amended by section 46(2) of the Utilities Act 2000.

[^f00013]: 1989 c.29: section 19(2) was amended by section 46(3) of the Utilities Act 2000.

[^f00014]: 1989 c.29: section 16A was inserted by section 44 of the Utilities Act 2000.

[^f00015]: 1989 c.29: section 29 was amended by paragraph 30 of Schedule 6 to the Utilities Act 2000.

[^f00016]: 1989 c.29: section 51(2) of the Utilities Act 2000 substituted a new Schedule 6 into the Act.

[^f00017]: 1989 c.29: section 39B(1) was inserted by section 54(2) of the Utilities Act 2000.

[^f00018]: 1989 c.29.

[^f00019]: 2004 c.36.

[^f00020]: 1989 c.29: section 51(2) of the Utilities Act 2000 substituted a new Schedule 6 into the Act.

[^f00021]: 1989 c.29: Schedule 7 was amended by section 52 of the Utilities Act 2000.

[^f00022]: 1989 c.29: section 39A(5) was amended by section 54(2) of the Utilities Act 2000.

[^f00023]: 1989 c.29: section 39(4) was amended by paragraph 32 of Schedule 6 to the Utilities Act 2000 (c.27).

[^f00024]: 1989 c.29: section 40 was amended by sections 20(2), 56(7) and Schedule 2 to the Competition and Service (Utilities) Act 1992 (c.43), paragraph 33 of Schedule 6 and Schedule 8 to the Utilities Act 2000.

7.00 am and 7.00 pm on each working day and 9.00 am and 5.00 pm on any other day

This sets out, for each designated electricity distributor, eight and thirteen times the mean daily faults at distribution higher voltage, the category 3 threshold number of customers and the upper-threshold number of customers.

(1)	(2)	(3)	(4)	(5)
Designated electricity distributor	Eight times the mean daily faults at distribution higher voltage	Thirteen times the mean daily faults at distribution higher voltage	Category 3 threshold number of customers	Upper- threshold number of customers
Central Networks West plc	65	105	347,000	595,000
Central Networks East plc	68	110	445,000	763,000
Electricity North West Limited	49	80	256,000	439,000
Northern Electric Distribution Limited	37	59	218,000	374,000
Yorkshire Electricity Distribution plc	37	60	362,000	621,000
Western Power Distribution (South West) plc	59	97	278,000	476,000
Western Power Distribution (South Wales) plc	45	73	214,000	367,000
EDF Energy Networks (LPN) plc	19	31	305,000	523,000
EDF Energy Networks (SPN) plc	48	78	307,000	527,000
EDF Energy Networks (EPN) plc	85	139	561,000	962,000
SP Distribution Limited	76	124	228,000	392,000
SP Manweb plc	68	110	172,000	296,000
Scottish Hydro-Electric Power Distribution Limited	56	91	129,000	220,000
Southern Electric Power Distribution plc	66	107	412,000	706,000

Determination of disputes

Timetable for the determination of individual disputes

Procedure for the determination of individual disputes

Determination of multiple disputes

Timetable for determination of multiple disputes

Procedure for the determination of multiple disputes

Written statements

Production of documents and other evidence

Oral hearings

Customer representatives for multiple disputes

Collection of information in multiple disputes

Payment to customers

Set–off

Costs

Editorial notes