2013/115/EU: Commission Implementing Decision of 26 February 2013 on the Sirene Manual and other implementing measures for the second generation Schengen Information System (SIS II) (notified under document C(2013) 1043)

Type Implementing Decision
Publication 2013-03-14
Last updated 2017-09-07
State In force
Department European Commission
Source EUR-Lex
articles 5
Reform history JSON API

Article 1

The Sirene Manual and other implementing measures for the second generation Schengen Information System (SIS II) shall be as set out in the Annex and the Appendices thereof. They shall be applicable to staff involved in Sirene operations as well as to all users of SIS II.

Article 2

Decisions 2008/333/EC and 2008/334/JHA are repealed.

Article 3

This Decision shall take effect on the day of its notification.

It shall apply from the date to be fixed by the Council, acting by unanimity of its Members representing the governments of the Member States participating in SIS 1 + in accordance with Article 55(2) of Regulation (EC) No 1987/2006 and Article 71(2) of Decision 2007/533/JHA.

Article 4

This Decision is addressed to the Kingdom of Belgium, the Republic of Bulgaria, the Czech Republic, the Kingdom of Denmark, the Federal Republic of Germany, the Republic of Estonia, Ireland, the Hellenic Republic, the Kingdom of Spain, the French Republic, the Italian Republic, the Republic of Cyprus, the Republic of Latvia, the Republic of Lithuania, the Grand Duchy of Luxembourg, Hungary, the Republic of Malta, the Kingdom of the Netherlands, the Republic of Austria, the Republic of Poland, the Portuguese Republic, Romania, the Republic of Slovenia, the Slovak Republic, the Republic of Finland, the Kingdom of Sweden and the United Kingdom of Great Britain and Northern Ireland.

ANNEX

The SIRENE manual and other implementing measures for the second generation Schengen Information System (SIS II)

TABLE OF CONTENTS TABLE OF CONTENTS
INTRODUCTION
1. THE SIRENE BUREAUX AND SUPPLEMENTARY INFORMATION
1.1. The SIRENE Bureau
1.2. SIRENE Manual
1.3. Appendices to this SIRENE Manual
1.4. Catalogue of recommendations for the correct application of the Schengen acquis and best practices (Schengen Information System)
1.5. Role of the SIRENE Bureaux in police cooperation in the European Union
1.5.1. Transfer of SIS II data and supplementary information to third countries or international organisations
1.6. Relations between SIRENE Bureaux and Europol
1.7. Relations between SIRENE Bureaux and Eurojust
1.8. Relations between SIRENE Bureaux and Interpol
1.8.1. Priority of SIS II alerts over Interpol alerts
1.8.2. Choice of communication channel
1.8.3. Use and distribution of Interpol diffusions in Schengen States
1.8.4. Hit and deletion of an alert
1.8.5. Improvement of cooperation between the SIRENE Bureaux and the Interpol NCBs
1.9. Standards
1.9.1. Availability
1.9.2. Continuity
1.9.3. Confidentiality
1.9.4. Accessibility
1.10. Communications
1.10.1. Language of communication
1.10.2. Data exchange between SIRENE Bureaux
1.10.3. Network, messages and mailboxes
1.10.4. Communication in exceptional circumstances
1.11. SIRENE Address Book (SAB)
1.12. SIRENE workflow system
1.13. Time limits for response
1.13.1. Indication of urgency in SIRENE forms including urgent reporting of a hit
1.14. Transliteration/transcription rules
1.15. Data quality
1.16. Archiving
1.17. Staff
1.17.1. Heads of SIRENE Bureaux
1.17.2. SIRENE Contact Person (SIRCoP)
1.17.3. Knowledge
1.17.4. Training
1.17.5. Exchange of staff
2. GENERAL PROCEDURES
2.1. Definitions
2.2. Multiple alerts (Article 34(6) of the SIS II Regulation and 49(6) of the SIS II Decision)
2.2.1. Compatibility of alerts
2.2.2. Order of priority of alerts
2.2.3. Checking for incompatibility and entering multiple alerts
2.2.4. Special situation of the United Kingdom and Ireland
2.3. The exchange of information after a hit
2.4. When the procedures following a hit cannot be followed (Article 48 of the SIS II Decision and Article 33 of the SIS II Regulation)
2.5. Reporting procedure for matches on fingerprints when carrying out the initial upload of fingerprints or when carrying out searches using fingerprints
2.6. Processing of data for purpose other than that for which it was entered in the SIS II (Article 46(5) of the SIS II Decision)
2.7. Flagging
2.7.1. Introduction
2.7.2. Consulting the Member States with a view to adding a flag
2.7.3. A request for deletion of a flag
2.8. Data found to be legally or factually inaccurate (Article 34 of the SIS II Regulation and Article 49 of the SIS II Decision)
2.9. The right to access and rectify data (Articles 41 of the SIS II Regulation and 58 of the SIS II Decision)
2.9.1. Requests for access to or rectification of data
2.9.2. Exchange of information on requests for access to alerts issued by other Member States
2.9.3. Exchange of information on requests to rectify or delete data entered by other Member States
2.10. Deleting when the conditions for maintaining the alert cease to be met
2.11. Entering proper names
2.12. Different categories of identity
2.12.1. Misused identity (Article 36 of the SIS II Regulation and 51 of the SIS II Decision)
2.12.2. Entering an alias
2.12.3. Further information to establish a person's identity
2.13. Exchange of information in case of interlinked alerts
2.13.1. Operational rules
2.14. Format and quality of biometric data in SIS II
2.14.1. Further use of the data exchanged, including archiving
2.14.2. Exchanging fingerprints and photographs
2.14.3. Technical requirements
2.14.4. Format and quality of biometric data
2.15. Special types of search
2.15.1. Geographically targeted search
2.15.2. Search with participation of special police units for targeted search (FAST)
3. ALERTS FOR ARREST FOR SURRENDER OR EXTRADITION PURPOSES (ARTICLE 26 OF THE SIS II DECISION)
3.1. Entering an alert
3.2. Multiple alerts
3.3. Misused identity
3.4. Entering an alias
3.5. Supplementary information to be sent to Member States
3.5.1. Supplementary information to be sent with regard to provisional arrest
3.6. Adding a flag
3.6.1. Systematic request for a flag to be added to alerts on persons wanted for arrest for extradition purposes where Decision 2002/584/JHA ([^E0001]) does not apply
3.7. Action by SIRENE Bureaux upon receipt of an alert for arrest
3.8. The exchange of information after a hit
3.9. Supplementary information exchange about surrender or extradition
3.10. Supplementary information exchange about transit through another Member State
3.11. Deletion of alerts upon surrender or extradition
4. ALERTS FOR REFUSAL OF ENTRY OR STAY (ARTICLE 24 OF THE SIS II REGULATION)
4.1. Entering an alert
4.2. Multiple alerts
4.3. Misused identity
4.4. Entering an alias
4.5. Exchange of information when issuing residence permits or visas
4.5.1. Special procedures as provided for in Article 25 of the Schengen Convention
4.5.2. Special procedures as provided for in Article 5(4)(a) and (c) of the Schengen Borders Code
4.6. Common rules concerning procedures referred to in Section 4.5
4.7. Exchange of information following a hit and when refusing entry or expelling from the Schengen area
4.8. Exchange of information following a hit on a third-country national who is a beneficiary of the right of free movement
4.9. Exchange of information if, in the absence of a hit, a Member State discovers that there is an alert for refusal of entry for a third-country national who is a beneficiary of the right of free movement
4.10. Deletion alerts for refusal of entry or stay
5. ALERTS ON MISSING PERSONS (ARTICLE 32 OF THE SIS II DECISION)
5.1. Multiple alerts
5.2. Misused identity
5.3. Entering an alias
5.4. Adding a flag
5.5. Provision of descriptive detail on missing minors and other persons assessed as being at risk
5.6. The exchange of information after a hit
5.7. Deletion of alerts on missing persons
5.7.1. Minors
5.7.2. Adults where no protective measures are requested
5.7.3. Adults, protective measures requested
6. ALERTS FOR PERSONS SOUGHT FOR A JUDICIAL PROCEDURE (ARTICLE 34 OF THE SIS II DECISION)
6.1. Multiple alerts
6.2. Misused identity
6.3. Entering an alias
6.4. The exchange of information after a hit
6.5. Deletion of alerts on persons sought for a judicial procedure
7. ALERTS FOR DISCREET AND SPECIFIC CHECKS (ARTICLE 36 OF THE SIS II DECISION)
7.1. Multiple alerts
7.2. Misused identity
7.3. Entering an alias
7.4. Informing other Member States when issuing alerts
7.5. Completion of the field ‘type of offence’ when issuing alerts
7.6. Adding a flag
7.7. The exchange of information after a hit
7.8. Deletion of alerts on discreet and specific checks
7.9. Automatic number plate recognition systems (ANPR)
8. ALERTS ON OBJECTS FOR SEIZURE OR USE AS EVIDENCE (ARTICLE 38 OF THE SIS II DECISION)
8.1. Multiple alerts
8.2. Vehicle alerts
8.2.1. Checking for multiple alerts on a vehicle
8.2.2. VIN-twins
8.3. The exchange of information after a hit
8.4. Deletion of alerts on objects for seizure or use as evidence in criminal proceedings
9. AUTOMATIC NUMBER PLATE RECOGNITION SYSTEMS (ANPR)
10. STATISTICS

INTRODUCTION

The Schengen area

On 14 June 1985, the Governments of the Kingdom of Belgium, the Federal Republic of Germany, the French Republic, the Grand Duchy of Luxembourg and the Kingdom of the Netherlands signed an agreement at Schengen, a small town in Luxembourg, with a view to enabling ‘(…) all nationals of the Member States to cross internal borders freely (…)’ and to enable the ‘free circulation of goods and services’.

The five founding countries signed the Convention implementing the Schengen Agreement ([^E0002]) on 19 June 1990, and were later joined by the Italian Republic on 27 November 1990, the Kingdom of Spain and the Portuguese Republic on 25 June 1991, the Hellenic Republic on 6 November 1992, the Republic of Austria on 28 April 1995 and by the Kingdom of Denmark, the Kingdom of Sweden and the Republic of Finland on 19 December 1996.

Subsequently, as of 26 March 1995, the Schengen acquis was fully applied in Belgium, Germany, France, Luxembourg, Netherlands, Spain and Portugal ([^E0003]). As of 31 March 1998, in Austria and Italy ([^E0004]); as of 26 March 2000 in Greece ([^E0005]) and finally, as of 25 March 2001, the Schengen acquis was applicable in full in Norway, Iceland, Sweden, Denmark and Finland ([^E0006]).

The United Kingdom (UK) and Ireland only take part in some of the provisions of the Schengen acquis, in accordance with Decision 2000/365/EC and Decision 2002/192/EC respectively.

In the case of the UK, the provisions in which the United Kingdom wished to take part (with exception of SIS) are applicable as of 1 January 2005 ([^E0007]).

The Schengen acquis was incorporated into the legal framework of the European Union by means of protocols attached to the Treaty of Amsterdam ([^E0008]) in 1999. A Council Decision was adopted on 12 May 1999, determining the legal basis for each of the provisions or decisions which constitute the Schengen acquis, in conformity with the relevant provisions of the Treaty establishing the European Community and the Treaty on European Union.

From 1 May 2004, the Schengen acquis as integrated into the framework of the European Union by the Protocol annexed to the Treaty on European Union and to the Treaty establishing the European Community (hereinafter referred to as the Schengen Protocol), and the acts building upon it or otherwise related to it are binding on the Czech Republic, the Republic of Estonia, the Republic of Latvia, the Republic of Lithuania, Hungary, the Republic of Malta, the Republic of Poland, the Republic of Slovenia and the Slovak Republic. These Member States became full members of the Schengen area on 21 December 2007.

Cyprus is a signatory to the Convention implementing the Schengen Agreement but enjoys a derogation under its Act of Accession of 2003.

The Republic of Bulgaria and Romania acceded to the European Union on 1 January 2007; as from that date the Schengen acquis and the acts building upon it or otherwise related to it are binding upon them, with the derogation provided by their Act of Accession of 2005.

Croatia acceded to the European Union on 1 July 2013. It applies the Schengen acquis with the derogation provided by its Act of Accession of 2011.

Some of the provisions of the Schengen acquis apply upon accession of new Member States to the EU. Other provisions shall only apply in these Member States pursuant to a Council decision to that effect. Finally, the Council takes a decision on the lifting of border checks, after verification that the necessary conditions for the application of all parts of the acquis concerned have been met in the Member State in question, in accordance with the applicable Schengen evaluation procedures and after consultation of the European Parliament.

Certain other European countries joined the Schengen area. The Kingdom of Norway and the Republic of Iceland concluded an Association Agreement with the Member States on 18 May 1999 ([^E0009]) in order to be associated to the Schengen Convention.

In 2004, the Swiss Confederation signed an agreement with the European Union and the European Community concerning its association with the implementation, application and development of the Schengen acquis ([^E0010]), based upon which it became a member of the Schengen area on 12 December 2008.

On the basis of the Protocol between the European Union, the European Community, the Swiss Confederation and the Principality of Liechtenstein on the accession of the Principality of Liechtenstein to the Agreement between the European Union, the European Community and the Swiss Confederation on the Swiss Confederation's association with the implementation, application and development of the Schengen acquis ([^E0011]), signed in 2008, the Principality of Liechtenstein became a member of the Schengen area on 19 December 2011.

The second generation Schengen Information System (SIS II)

SIS II, established by Regulation (EC) No 1987/2006 (SIS II Regulation) and Decision 2007/533/JHA (SIS II Decision) (together: the SIS II legal instruments) as well as Regulation (EC) No 1986/2006 of the European Parliament and of the Council ([^E0012]) constitute a common information system allowing the competent authorities in the Member States to cooperate by exchanging information and is an essential tool for the application of the provisions of the Schengen acquis as integrated into the framework of the European Union. These instruments entered into force on 9 April 2013 and repealed Title IV of the Convention implementing the Schengen Agreement. SIS II replaces the first generation Schengen Information System that began operating in 1995 and was extended in 2005 and 2007.

The purpose of SIS II as laid down in Article 1 of the SIS II legal instruments is ‘(…) to ensure a high level of security within an area of freedom, security and justice of the European Union including the maintenance of public security and public policy and the safeguarding of security in the territories of the Member States, and to apply the provisions of Title IV of Part Three of the EC Treaty [now Title V of Part Three of the Treaty on the Functioning of the European Union] relating to the movement of persons in their territories, using information communicated via this system’.

In accordance with the SIS II legal instruments, by means of an automated consultation procedure, SIS II shall provide access to alerts on persons and objects to the following authorities:

In accordance with the SIS II Decision, Europol and Eurojust also have access to certain categories of alerts.

SIS II is made up of the following components:

1. THE SIRENE BUREAUX AND SUPPLEMENTARY INFORMATION

1.1.   The SIRENE Bureau

SIS II only contains the indispensable information (i.e. alert data) allowing the identification of a person or an object and the necessary action to be taken. In addition, according to the SIS II legal instruments, Member States shall exchange supplementary information related to the alert which is required for implementing certain provisions foreseen under the SIS II legal instruments, and for SIS II to function properly, either on a bilateral or multilateral basis.

This structure, built to deal with the exchange of supplementary information, has been given the name ‘SIRENE’, which is an acronym of the definition of the structure in English: ‘Supplementary information request at the national entries’.

A national ‘SIRENE Bureau’ shall be set up by each of the Member States in accordance with common Article 7(2) of the SIS II legal instruments. It shall serve as a single contact point for the Member States, fully operational on 24/7 basis, for the purpose of exchanging supplementary information in connection with the entry of alerts and for allowing the appropriate action to be taken in cases where persons and objects have been entered in SIS II and are found as a result of a hit. The SIRENE Bureaux's main tasks include ([^E0014]) ensuring the exchange of all supplementary information is in accordance with the requirements of this SIRENE Manual, as provided in common Article 8 of the SIS II legal instruments for the following purposes:

1.2.   SIRENE Manual

The SIRENE Manual is a set of instructions which describes in detail the rules and procedures governing the bilateral or multilateral exchange of supplementary information.

1.3.   Appendices to this SIRENE Manual

Since certain rules of a technical nature have a direct impact on the work of users in the Member States, including the SIRENE Bureaux, it is appropriate to include such rules in the SIRENE Manual. Therefore Appendices to this Manual set out, inter alia, rules on transliteration, code tables, forms for communication of supplementary information and other technical implementing measures for data processing.

1.4.   Catalogue of recommendations for the correct application of the Schengen acquis and best practices (Schengen Information System)

The catalogue serves to provide legally non-binding recommendations and best practices for Member States in the light of experience. It also serves as a reference tool for evaluation of the correct implementation of the SIS II legal instruments. Accordingly, it should, as far as possible, be followed.

1.5.   Role of the SIRENE Bureaux in police cooperation in the European Union

The exchange of supplementary information shall not prejudice the tasks entrusted to the SIRENE Bureaux in the area of international police cooperation by national law implementing other legal instruments of the European Union.

Additional tasks may be entrusted to the SIRENE Bureaux, in particular, by the national law implementing Framework Decision 2006/960/JHA, Articles 39 and 46 of the Schengen Convention, in as far as they are not replaced by Framework Decision 2006/960/JHA, Articles 40 or 41 of the Schengen Convention or if the information falls within the scope of mutual legal assistance.

If a SIRENE Bureau receives, from another SIRENE Bureau, a request falling outside its competence under national law it should immediately forward it to the competent authority and inform the requesting SIRENE Bureau about this action. If necessary, it should provide support to the requesting SIRENE Bureau to facilitate communication.

1.5.1.   Transfer of SIS II data and supplementary information to third countries or international organisations

According to Article 39 of the SIS II Regulation and 54 of the SIS II Decision, data processed in SIS II in application of these two legal instruments shall not be transferred or made available to third countries or to international organisations. This prohibition shall apply to the transfer of supplementary information to third countries or international organisations. Article 55 of the SIS II Decision foresees derogation from this general rule regarding the exchange of data on stolen, misappropriated, lost or invalidated passports with Interpol, subject to the conditions laid down in this article.

1.6.   Relations between SIRENE Bureaux and Europol

Europol has the right to access and to directly search data entered in SIS II according to Articles 26, 36 and 38 of the SIS II Decision. Europol may request further information from the Member States concerned in accordance with the provisions of the Europol Decision ([^E0015]). In accordance with national law, it is strongly recommended that cooperation with the National Europol Unit (ENU) should be established in order to ensure that the SIRENE Bureau is informed of any exchange of supplementary information between Europol and the ENU concerning alerts in SIS II. In exceptional cases where communication at national level concerning SIS II alerts is done by the ENU, all parties to the communication, especially the SIRENE Bureau, should be made aware of this fact to avoid confusion.

1.7.   Relations between SIRENE Bureaux and Eurojust

The national members of Eurojust and their assistants have the right to access and to directly search data entered in SIS II according to Articles 26, 32, 34 and 38 of the SIS II Decision. In accordance with national law, cooperation with them should be established in order to ensure the smooth exchange of information in case of a hit. In particular, the SIRENE Bureau should be the contact point for national members of Eurojust and their assistants for supplementary information related to alerts in SIS II.

1.8.   Relations between SIRENE Bureaux and Interpol ([^E0016])

The role of the SIS II is neither to replace nor to replicate the role of Interpol. Although tasks may overlap, the governing principles for action and cooperation between the Member States under Schengen differ substantially from those under Interpol. It is therefore necessary to establish rules for cooperation between the SIRENE Bureaux and the NCBs (National Central Bureaux) at the national level.

The following principles shall apply:

1.8.1.   Priority of SIS II alerts over Interpol alerts

In case of alerts issued by Member States, SIS II alerts and the exchange of all information on these alerts shall always have priority over alerts and information exchanged via Interpol. This is of particular importance if the alerts conflict.

1.8.2.   Choice of communication channel

The principle of Schengen alerts taking precedence over Interpol alerts issued by Member States shall be respected and it shall be ensured that the NCBs of Member States comply with this. Once the SIS II alert is created, all communication related to the alert and the purpose for its creation and execution of action to be taken shall be provided by SIRENE Bureaux. If a Member State wants to change channels of communication, the other parties have to be consulted in advance. Such a change of channel is possible only in specific cases.

1.8.3.   Use and distribution of Interpol diffusions in Schengen States

Given the priority of SIS II alerts over Interpol alerts, the use of Interpol alerts shall be restricted to exceptional cases (i.e. where there is no provision, either in the SIS II legal instruments or in technical terms, to enter the alert in the SIS II, or where not all the necessary information is available to form a SIS II alert). Parallel alerts in the SIS II and via Interpol within the Schengen area should be avoided. Alerts which are distributed via Interpol channels and which also cover the Schengen area or parts thereof shall bear the following indication: ‘except for the Schengen States’.

1.8.4.   Hit and deletion of an alert

In order to ensure the SIRENE Bureau's role as a coordinator of the verification of the quality of the information entered in the SIS II Member States shall ensure that the SIRENE Bureaux and the NCBs inform each other of hits and deletion of alerts.

1.8.5.   Improvement of cooperation between the SIRENE Bureaux and the Interpol NCBs

In accordance with national law, each Member State shall take all appropriate measures to provide for the effective exchange of information at the national level between its SIRENE Bureau and the NCBs.

1.9.   Standards

The standards that underpin the cooperation via SIRENE Bureaux are the following:

1.9.1.   Availability

Each SIRENE Bureau shall be fully operational 24 hours a day, 7 days a week in order to be able to react within the time limit as required in Section 1.13. Provision of technical and legal analysis, support and solutions shall also be available 24 hours a day, 7 days a week.

1.9.2.   Continuity

Each SIRENE Bureau shall build an internal structure which guarantees the continuity of management, staff and technical infrastructure.

1.9.3.   Confidentiality

Pursuant to common Article 11 of the SIS II legal instruments, relevant national rules of professional secrecy or other equivalent obligations of confidentiality shall apply to all SIRENE staff. This obligation shall also apply after staff members leave office or employment.

1.9.4.   Accessibility

In order to fulfil the requirement to provide supplementary information, the SIRENE staff shall have direct or indirect access to all relevant national information and expert advice.

1.10.   Communications
1.10.1.   Language of communication

In order to achieve the utmost efficiency in bilateral communication between SIRENE Bureaux, a language familiar to both parties shall be used.

1.10.2.   Data exchange between SIRENE Bureaux

The technical specifications concerning the exchange of information between SIRENE Bureaux are laid down in the document: ‘Data exchange between SIRENE Bureaux (DEBS)’. These instructions shall be respected.

1.10.3.   Network, messages and mailboxes

SIRENE Bureaux shall use an encrypted virtual network exclusively dedicated to SIS II data and the exchange of supplementary information between SIRENE Bureaux, as referred to in common Articles 4(1)(c) and 8(1) of the SIS II legal instruments. Only if this channel is not available, another adequately secured and appropriate means of communication may be used. The ability to choose the channel means that it shall be determined on a case-by-case basis, according to technical possibilities and the security and quality requirements that the communications have to meet.

Written messages shall be divided into two categories: free text and standard forms. Appendix 3 describes the forms exchanged between SIRENE Bureaux and sets out guidance on the expected content of the fields, including whether they are mandatory or not.

There shall be four different mailboxes within the abovementioned network for free text messages and SIRENE forms.

Mailbox Mailbox address Purpose
Operational oper@xx.sirenemail2.eu Used for the exchange of forms and attachments between SIRENE Bureaux
Technical tech@xx.sirenemail2.eu Used for email exchange between the technical support staff of the SIRENE Bureaux
Head of SIRENE director@xx.sirenemail2.eu Used for email exchange with the Heads of the SIRENE Bureaux
Email message@xx.sirenemail2.eu Used for free text message exchange between SIRENE Bureaux

For testing purposes a second domain exists ([^E0017]) (testxx.sirenemail2.eu) within which any of the mailboxes in the table above may be replicated for test purposes without interfering with the live message exchange and workflow environment.

The detailed rules on SIRENE mailboxes and transmission of SIRENE forms described in DEBS shall apply.

The SIRENE workflow system (see Section 1.12) shall monitor the operational and email mailboxes (‘oper’ and ‘message’) to detect incoming forms, related emails and attachments. Urgent messages shall only be sent to the operational mailbox.

1.10.4.   Communication in exceptional circumstances

Where normal communication channels are not available and it is necessary to send standard forms by fax, for example, the procedure described in DEBS shall apply.

1.11.   SIRENE Address Book (SAB)

The contact details of the SIRENE Bureaux and relevant information for mutual communication and cooperation are collected and provided in the SIRENE Address Book (SAB). The Commission will update the SAB. The updated SAB shall be issued by the Commission at least twice per year. Each SIRENE Bureau shall ensure that:

1.12.   SIRENE workflow system

The effective management of the SIRENE Bureaux's workload can be best achieved through each SIRENE Bureau having a computerised management system (workflow system), which allows a great deal of automation in the management of the daily workflow.

The SIRENE Bureau may have a back-up computer and database system for its workflow at a secondary site in case of a serious emergency at the SIRENE Bureau. This should include sufficient back-up power and communication supply.

Appropriate IT support should be provided for SIRENE workflow to ensure its high availability.

1.13.   Time limits for response

The SIRENE Bureau shall answer all requests for information on alerts, match and hit procedures, made by the other Member States via their SIRENE Bureaux, as soon as possible. In any event a response shall be given within 12 hours. (See also Section 1.13.1 on indication of urgency in SIRENE forms.)

Priorities in daily work shall be based on the category of alert and the importance of the case.

1.13.1.   Indication of urgency in SIRENE forms including urgent reporting of a hit

SIRENE forms to be dealt with by the requested SIRENE Bureau with highest priority may be marked ‘URGENT’, in field 311 (‘Important Notice’), followed by the reason for urgency. The reason for urgency shall be explained in the appropriate fields of the SIRENE forms. Telephone communication or notification may also be used where an urgent response is required.

Where the circumstances of a hit on an alert dictate, such as a case of genuine urgency or significant importance, the SIRENE Bureau of the Member State that matched the alert shall, where appropriate, inform the SIRENE Bureau of the issuing Member State of the hit by telephone after sending a G form.

1.14.   Transliteration/transcription rules

The transliteration and transcription definitions and rules are set out in Appendix 1. They shall be respected in the communication between SIRENE Bureaux (see also Section 2.11 on entering proper names).

1.15.   Data quality

Pursuant to Article 7(2) of the SIS II legal instruments, SIRENE Bureaux shall coordinate the verification of the quality of the information entered in SIS II. SIRENE Bureaux should have the necessary national competence to perform this role. Therefore, an adequate form of national data quality audit should be provided for, including a review of the rate of alerts/hits and of data content.

In order to allow each SIRENE Bureau to perform its role of data quality verification coordinator, the necessary IT support and appropriate rights within the systems should be available.

National standards for training users on data quality principles and practice should be established in cooperation with the national SIRENE Bureau.

Member States may call upon the staff of the SIRENE Bureaux to be involved in the training of all authorities entering alerts, stressing data quality and maximisation of the use of SIS II.

With regard to fingerprints uploaded in SIS II, the principal responsibility for data quality shall lie with the appropriate fingerprint bureaux at national level. The role of the SIRENE Bureaux, as data quality verification coordinator, shall be to liaise with the fingerprint bureaux especially with regard to identified issues in the quality of fingerprints uploaded.

In order for the data in SIS II to be kept up-to-date, in line with the outcomes of SIS-AFIS matches, the SIRENE Bureau shall take the necessary measures to ensure the prompt updating of alphanumeric data in alerts; either by the SIRENE Bureau itself or by liaising with the relevant authority which created the alert. This shall cover activities such as inclusion of aliases or correction of identity details.

1.16.   Archiving
1.17.   Staff

A high level of experienced staff leads to a workforce able to function on their own initiative and thereby able to handle cases efficiently. Therefore a low turnover of personnel is desirable, which requires the unambiguous support of management to create a devolved working environment. Member States are encouraged to take appropriate measures to avoid loss of qualification and experience caused by staff turnover.

1.17.1.   Heads of SIRENE Bureaux

The Heads of SIRENE Bureaux should meet at least twice a year to assess the quality of the cooperation between their services, to discuss necessary technical or organisational measures in the event of any difficulties and to clarify procedures where required. The meeting of the Heads of SIRENE Bureaux is organised by the Member State holding the Presidency of the Council of the European Union.

1.17.2.   SIRENE Contact Person (SIRCoP)

In cases where standard procedures may be insufficient, the SIRENE Contact Person (SIRCoP) may deal with files on which progress is complex, problematic or sensitive and a degree of quality assurance and/or longer term contact with another SIRENE Bureau may be required in order to resolve the issue. The SIRCoP is not intended for urgent cases where the 24/7 front desk services shall in principle be used.

The SIRCoP may formulate proposals to enhance quality and describe options to resolve such issues in the longer term.

As a general rule SIRCoPs are contactable by another SIRCoP only during office hours.

An annual assessment shall be carried out within the framework of the annual statistical reporting as it is set out in Appendix 5 based upon the following indicators:

1.17.3.   Knowledge

SIRENE Bureau staff shall have linguistic skills covering as wide a range of languages as possible and on-duty staff shall be able to communicate with all SIRENE Bureaux.

They shall have the necessary knowledge on:

They need to have the authority to deal independently with any incoming case.

Operators on duty outside office hours shall have the same competence, knowledge and authority and it should be possible for them to refer to experts available on-call.

Legal expertise to cover both normal and exceptional cases should be available in the SIRENE Bureau. Depending on the case, this may be provided by any personnel with the necessary legal background or experts from judicial authorities.

1.17.4.   Training

National level

At the national level, sufficient training shall ensure that staff meet the required standards laid down in this Manual. Before being authorised to process data stored in the SIS II, staff shall in particular receive appropriate training about data security and data protection rules and shall be informed of any relevant criminal offences and penalties.

European level

Common training courses shall be organised at least once a year, to enhance cooperation between SIRENE Bureaux by allowing staff to meet colleagues from other SIRENE Bureaux, share information on national working methods and create a consistent and equivalent level of knowledge. It will furthermore make staff aware of the importance of their work and the need for mutual solidarity in view of the common security of Member States.

The delivery of training should be in compliance with the SIRENE Trainers Manual.

Article 3 of Regulation (EU) No 1077/2011 of the European Parliament and of the Council ([^E0020]) sets out that the European Agency for the operational management of large-scale IT systems in the area of freedom, security and justice (the Agency) performs tasks relating to training on the technical use of SIS II, in particular for SIRENE staff.

1.17.5.   Exchange of staff

As far as possible, SIRENE Bureaux should also foresee setting up staff exchanges with other SIRENE Bureaux at least once a year. These exchanges are intended to help improve staff knowledge of working methods, to show how other SIRENE Bureaux are organised and to establish personal contacts with colleagues in other Member States.

2. GENERAL PROCEDURES

The procedures described below are applicable to all categories of alerts. The procedures specific to each category of alert can be found in the relevant parts of this Manual.

2.1.   Definitions

a hit occurs in SIS II when:

a match occurs in SIS II when:

Further actions may also be requested following a match in order to verify the identity of the person and establish aliases.

A ‘match’ can be followed by a ‘hit’ in the circumstances where the SIS-AFIS search was carried out in the course of a check by an end-user and the match is confirmed.

2.2.   Multiple alerts (Article 34(6) of the SIS II Regulation and 49(6) of the SIS II Decision)

Only one alert per Member State may be entered in SIS II for any one person or object.

Therefore, wherever possible and necessary, second and subsequent alerts on the same person or object shall be kept available at national level so that they can be introduced when the first alert expires or is deleted.

Several alerts may be entered by different Member States for the same subjects. It is essential that this does not cause confusion to users, and that it is clear to them what measures must be taken when seeking to enter an alert and which procedure shall be followed when a hit occurs. Procedures shall therefore be established for detecting multiple alerts, as shall a priority mechanism for entering them in SIS II.

This calls for:

2.2.1.   Compatibility of alerts

Several Member States may enter an alert on the same person or object if the alerts are compatible.

Member States may derogate from the rules on compatibility when issuing an alert for discreet or specific check, in particular in case of alerts issued for national security purposes. This derogation shall be without prejudice to the order of priority of alerts and the consultation procedure as it is set out in Section 2.2.2.

Table of compatibility of alerts on persons
Order of importance Alert for arrest Alert for refusal of entry Alert on missing person (protection) Alert for specific check — immediate action Alert for specific check Alert for discreet check — immediate action Alert for discreet check Alert on missing person (whereabouts) Alert for judicial procedure
Alert for arrest yes yes yes no no no no yes yes
Alert for refusal of entry yes yes no no no no no no no
Alert on missing person (protection) yes no yes no no no no yes yes
Alert for specific check — immediate action no no no yes yes no no no no
Alert for specific check no no no yes yes no no no no
Alert for discreet check — immediate action no no no no no yes yes no no
Alert for discreet check no no no no no yes yes no no
Alert on missing person (whereabouts) yes no yes no no no no yes yes
Alert for judicial procedure yes no yes no no no no yes yes
Table of compatibility for alerts on objects
Order of importance Alert for use as evidence Document invalidated for travel purposes Alert for seizure Alert for specific check — immediate action Alert for specific check Alert for discreet check — immediate action Alert for discreet check
Alert for use as evidence yes yes yes no no no no
Document invalidated for travel purposes yes yes yes no no no no
Alert for seizure yes yes yes no no no no
Alert for specific check — immediate action no no no yes yes no no
Alert for specific check no no no yes yes no no
Alert for discreet check — immediate action no no no no no yes yes
Alert for discreet check no no no no no yes yes
2.2.2.   Order of priority of alerts

In case of incompatible alerts the order of priority for alerts on persons shall be as follows:

The order of priority for alerts on objects shall be as follows:

Departures from this order of priority may be made after consultation between the Member States if essential national interests are at stake.

2.2.3.   Checking for incompatibility and entering multiple alerts

In order to avoid incompatible multiple alerts, it is important to distinguish accurately between persons or objects that have similar characteristics. Consultation and cooperation between the SIRENE Bureaux is therefore essential, and each Member State shall establish appropriate technical procedures to detect such cases before an entry is made.

With the introduction of the functionality in SIS II for identifying a person from his fingerprint data, there is a stronger likelihood of discovering existing alerts on the same person but with different given identities (see also Section 1.15). Accordingly, consultation and cooperation are also required when a match occurs upon the uploading of a fingerprint record. Where such issues occur, the procedure described below shall be followed. Additionally, where an alias identity is revealed the procedure described in Section 2.12.2 shall be followed.

The SIRENE Bureau shall ensure that only one alert exists in SIS II in accordance with national procedure in circumstances where a Member State wants to issue a new alert and the new alert conflicts with an alert already entered by the same Member State.

The following procedure shall apply in order to verify if multiple alerts exist on the same person or same object:

The procedures described in Section 8.2.1 (checking for multiple alerts on a vehicle) shall be used to distinguish between other categories of objects in SIS II when it becomes apparent that two similar objects have the same serial number.

If the outcome of the check is that the details relate to two different persons or objects, the SIRENE Bureau shall approve the request for entering the new alert ([^E0022]).

If the check for multiple alerts reveals that the details are identical and relate to the same person or object, the SIRENE Bureau of the Member State which intends to enter a new alert shall consult the SIRENE Bureau of the issuing Member State if the alerts are incompatible.

The following procedure shall apply to verify the compatibility of alerts:

2.2.4.   Special situation of the United Kingdom and Ireland

The United Kingdom and Ireland do not take part in the SIS II Regulation therefore they cannot access the alerts on refusal of entry or stay (Articles 24 and 26 of the SIS II Regulation). They shall, nevertheless, be bound by the rules on compatibility of alerts as set out in Section 2.2 and in particular they shall apply the procedure referred in Section 2.2.3.

The following procedure shall apply:

2.3.   The exchange of information after a hit

If the user requires supplementary information after a hit, the SIRENE Bureau shall contact the SIRENE Bureau of the issuing Member State without delay and request the necessary information. Where appropriate, the SIRENE Bureaux shall act as intermediaries between the national authorities and shall provide and exchange supplementary information pertinent to the alert in question.

Unless stated otherwise, the issuing Member State shall be informed of the hit and its outcome (see also Section 1.13.1 on indication of urgency)

The following procedure shall apply:

2.4.   When the procedures following a hit cannot be followed (Article 48 of the SIS II Decision and Article 33 of the SIS II Regulation)

In accordance with Article 48 of the SIS II Decision and Article 33 of the SIS II Regulation, the following procedure shall apply:

2.5.   Reporting procedure for matches on fingerprints when carrying out the initial upload of fingerprints or when carrying out searches using fingerprints

The following procedure for SIS-AFIS matches (prior to a hit being established) shall apply (for hits see (f) below):

2.6.   Processing of data for purpose other than that for which it was entered in the SIS II (Article 46(5) of the SIS II Decision)

The data contained in SIS II may only be processed for the purposes laid down for each category of alert.

However, if prior authorisation has been obtained from the issuing Member State, the data may be processed for a purpose other than that for which they were entered, in order to prevent an imminent serious threat to public policy and security, for serious reasons of national security or for the purposes of preventing a serious criminal offence.

If a Member State intends to process data in SIS II for a purpose other than that for which they were entered, the exchange of information shall take place according to the following rules:

2.7.   Flagging
2.7.1.   Introduction
2.7.2.   Consulting the Member States with a view to adding a flag

A flag shall be added only at the request or agreement of another Member State.

The following procedure shall apply:

2.7.3.   A request for deletion of a flag

Member States shall request the deletion of the previously requested flag as soon as the reason for the flag is no longer valid. This may be the case, in particular, if national legislation has changed or if further information exchange about the case reveals that the circumstances referred to in Article 24(1) or 25 of the SIS II Decision no longer exist.

The following procedure shall apply:

2.8.   Data found to be legally or factually inaccurate (Article 34 of the SIS II Regulation and Article 49 of the SIS II Decision)

If data is found to be factually incorrect or has been unlawfully stored in the SIS II, then the exchange of supplementary information shall take place in line with the rules set out in Article 34(2) of the SIS II Regulation and 49(2) of the SIS II Decision, which provide that only the Member State that issued the alert may modify, add to, correct, update or delete data.

The Member State which found that data contains an error or that it has been unlawfully stored shall inform the issuing Member State via its SIRENE Bureau at the earliest opportunity and not later than 10 calendar days after the evidence suggesting the error has come to its attention. The exchange of information should be carried out using a J form:

2.9.   The right to access and rectify data (Articles 41 of the SIS II Regulation and 58 of the SIS II Decision)
2.9.1.   Requests for access to or rectification of data

Without prejudice to national law, when the national authorities need to be informed of a request to access or rectify data, then the exchange of information will take place according to the following rules:

2.9.2.   Exchange of information on requests for access to alerts issued by other Member States

Information on requests for access to alerts entered in SIS II by another Member State shall be exchanged via the national SIRENE Bureaux using a K form for persons or an M form for objects.

The following procedure shall apply:

If the SIRENE Bureau of the issuing Member State sends its position to the SIRENE Bureau of the Member State that received the request for access, the SIRENE Bureau, according to national law and within the limits of its competence, shall either adjudicate upon the request or shall ensure that the position is forwarded to the authority responsible for adjudication of the request as soon as possible.

2.9.3.   Exchange of information on requests to rectify or delete data entered by other Member States

When a person requests to have his or her data rectified or deleted, this may only be done by the Member State that entered the alert. If the person addresses a Member State other than the one that entered the alert, the SIRENE Bureau of the requested Member State shall inform the SIRENE Bureau of the issuing Member State by means of a K form and the procedure described in Section 2.9.2 shall apply.

2.10.   Deleting when the conditions for maintaining the alert cease to be met

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