The National Health Service (General Dental Services Contracts) (Wales) Regulations 2006

The action that may be taken where a patient is violent or abusive to the contractor, its staff, persons present on the practice premises or in the place where treatment is provided under the contract or other persons specified in paragraph 3 of Schedule 3.

20

Details of who has access to patient information (including information from which the identity of the individual can be ascertained) and the patient’s rights in relation to disclosure of such information.

21

The name, postal and email address and telephone number of the Local Health Board which is a party to the contract and from whom details of primary dental services in the area may be obtained.

Signed

Signed on behalf of the National Assembly for Wales under section 66(1) of the Government of Wales Act 1998[^f00044]

D. Elis-Thomas — The Presiding Officer of the National Assembly — 28 February 2006

Explanatory note

(This note is not part of the Regulations)

These Regulations set out, for Wales, the framework for general dental services contracts under section 28K of the National Health Service Act 1977 (“the Act”).

Part 2 of the Regulations prescribes the conditions which, in accordance with section 28M of the Act, must be met by a contractor before the Local Health Board may enter into a general dental services contract with it.

Part 3 of the Regulations prescribes the procedure for pre-contract dispute resolution, in accordance with section 28P(1) of the Act. Part 3 applies to cases where the contractor is not a health service body. In cases where the contractor is such a body, the procedure for dealing with pre-contract disputes is set out in section 4 of the National Health Service and Community Care Act 1990.

Part 4 of the Regulations sets out the procedures, in accordance with section 28P(3) of the Act, by which the contractor may obtain health service body status.

Part 5 of (and Schedules 1 to 3 to) the Regulations prescribe the terms which, in accordance with sections 28O and 28P of the Act, must be included in a general dental services contract (in addition to those contained in the Act). It includes, in regulation 14, a description of the services which must be provided to patients under a general dental services contract pursuant to section 28L of the Act.

The prescribed terms include terms relating to—

• (a) the type and duration of the contract (regulations 10 to 13);

• (b) the services to be provided and the manner in which they are to be provided (regulations 14 to 19 and Schedules 1 and 2 and Parts 1 and 2 of Schedule 3);

• (c) finance, fees and charges (regulations 21 and 22);

• (d) prescribing of drugs and appliances (Schedule 3, Part 3);

• (e) the conditions to be met by those who perform services or are employed or engaged by the contractor (Schedule 3, Part 4);

• (f) patient records, the provision of information and rights of entry and inspection (Schedule 3, Part 5 and Schedule 4);

• (g) complaints (Schedule 3, Part 6);

• (h) procedures for dispute resolution (Schedule 3, Part 7);

• (i) procedure for a mid-year review of activity under the contract (Schedule 3, Part 8); and

• (j) procedures for variation and termination of contracts (Schedule 3, Part 9).

Part 6 of the Regulations makes transitional provision.

A Regulatory Appraisal has been prepared for these Regulations and a copy has been placed in the library of the National Assembly for Wales. Copies of the Regulatory Appraisal can be obtained from Community Primary Care and Health Services Policy Directorate, National Assembly for Wales, Cathays Park, Cardiff CF10 3NQ.

Footnotes

[^f00001]: 1977 c. 49; sections 28L, 28M, 28O and 28P were inserted into the Act by section 172(1) of the Health and Social Care (Community Health and Standards) Act 2003 (c. 43) (“the 2003 Act”); and section 126(4) was amended by section 65(2) of the National Health Service and Community Care Act 1990 (c. 19) (“the 1990 Act”), the Health Act 1999 (c. 8) (“the 1999 Act”), Schedule 4, paragraph 37(6) and the Health and Social Care Act 2001 (c. 15) (“the 2001 Act”), Schedule 5, paragraph 5(13)(b). See section 128(1) of the Act as amended by the 1990 Act, section 26(2)(g) and (i), for the definitions of “prescribed” and “regulations”. As regards Wales, the functions of the Secretary of State under sections 28L, 28M, 28O, 28P and 126(4) of the Act and section 4 of the 1990 Act were transferred to Wales under S.I. 1999/672, article 2 and Schedule 1, as amended by the 1999 Act, section 66(5) and as read with section 40(1) of the National Health Service Reform and Health Care Professions Act 2002 (c. 17) (“the 2002 Act”) and section 197(1) of the 2003 Act.

[^f00002]: 1990 c. 19.

[^f00003]: 1971 c. 80.

[^f00004]: Section 28K was inserted into the Act by section 172(1) of the 2003 Act.

[^f00005]: S.I. 1986/887; relevant amending instruments are S.I. 1999/3460, 2003/3105 and 2002/1671.

[^f00006]: Section 28X was inserted into the Act by section 179(1) of the 2003 Act.

[^f00007]: Section 16CB was inserted into the Act by section 171(1) of the 2003 Act.

[^f00008]: 1984 c. 24.

[^f00009]: S.I. 2005/ 2011.

[^f00010]: Section 14 of the Dentists Act is prospectively substituted by article 6 of the Dentists Act Order.

[^f00011]: Schedule 12ZA was inserted into the Act by section 183(2) of the 2003 Act.

[^f00012]: 1989 c. 41.

[^f00013]: Section 49S was inserted into the Act by section 27(1) of the 2001 Act.

[^f00014]: Section 28M was inserted into the Act by section 172(1) of the 2003 Act.

[^f00015]: 1990 c. 19.

[^f00016]: Section 41 of the Act was substituted by the 2001 Act, section 42(1) and amended by the 2002 Act, section 2(5) and Schedule 2, paragraphs 1 and 13, by the 2003 Act, section 184 and Schedule 11, paragraphs 7 and 18(1) and (2), and (3) and by S.I. 2003/1590, article 3 and the Schedule, paragraph 3.

[^f00017]: Section 49N was inserted into the Act by section 25 of the 2001 Act. Section 28X was inserted in to the Act by section 179(1) of the 2003 Act.

[^f00018]: S.I. 2001/3744 amended by S.I. 2002/2469.

[^f00019]: S.I. 2002/1920.

[^f00020]: S.I. 2006/ (W. ) .

[^f00021]: Section 46 was revoked by the 2001 Act, section 67, Schedule 5, paragraph 5 and Schedule 6, Part 1.

[^f00022]: See S.I. 2001/3738, article 2(5) and (6)(b), which sets out the prescribed cases for England and S.I. 2002/1919, article 2(2) and (3)(b), which sets out the prescribed cases for Wales.

[^f00024]: Section 28X was inserted into the Act by section 179(1) of the 2003 Act.

[^f00025]: Section 43D was inserted into the Act by section 24 of the 2001 Act.

[^f00026]: Sections 29 and 36 were repealed by sections 175(2) and 196 of, and Schedule 14 Part 4 to the 2003 Act.

[^f00027]: 1997 c. 46 (“the 1997 Act”). Section 8ZA was inserted into the 1997 Act by section 26(2) of the 2001 Act and repealed by section 196 of , and Schedule 14 Part 4 to, the 2003 Act.

[^f00028]: 2001 c. 15.

[^f00030]: Section 36B is prospectively inserted into the Dentists Act by the Dentists Act Order, article 29.

[^f00031]: 2003 c. 43.

[^f00032]: Section 49F was inserted into the Act by section 25 of the 2001 Act.

[^f00033]: 1933 c. 12 as amended by the Domestic Violence, crime and Victims Act 2004 (c. 28), section 58(1), Schedule 10, paragraph 2, the Sexual Offences Act 2003 (c. 42), section 139 and Schedule 6, paragraph 7, the Criminal Justice Act 1988 (c. 33), section 170 and Schedule 15, paragraph 8 and Schedule 16, paragraph 16 and the Sexual Offences Act 1956 (c. 69), sections 48 and 51 and Schedules 3 and 4; and modified by the Criminal Justice Act 1988, section 170(1), Schedule 15, paragraph 9.

[^f00034]: 1995 c. 46.

[^f00035]: 1986 c. 45. Schedule 4A was inserted by section 257 of, and Schedule 20 to, the Enterprise Act 2002 (c. 40).

[^f00036]: 1990 c. 40.

[^f00037]: 1986 c. 46 as amended by the Insolvency Act 2000 (c. 39).

[^f00038]: S.I. 1986/1032 (N.I. 6).

[^f00039]: 1986 c. 45.

[^f00040]: The term “contractor” is defined in section 28K of the Act.

[^f00041]: Section 28L was inserted into the Act by section 172(1) of the 2003 Act.

[^f00042]: Section 28N was inserted into the Act by section 172(1) of the 2003 Act.

[^f00043]: Section 16BB was inserted into the Act by section 6(1) of the 2002 Act.

[^f00044]: 1998 c. 38.

[^f00045]: The Standing Dental Advisory Committee is a statutory body established under section 6 of the Act. A copy of the Report can be obtained at ww.wales.gov.uk.

[^f00046]: The Development of an Index for Orthodontic Treatment Priority: European Journal of Orthodontics 11, p309-332, 1989 Brooke, P.H. and Shaw W.C.

[^f00047]: European Journal of Orthodontics 14, p125-139, 1992 Richmond S., Shaw W.C, Anderson M. and Roberts C.T.

[^f00048]: Clinical Outcome Monitoring Program — Version 3.1 for Windows 98, XP and 2000. See also Weerakone S and Dhopatkar “A: Clinical Outcome Monitoring Program (COMP): a new application for use in orthodontic audits and research”, American Journal of Orthodontics and Dentofacial Orthopaedics 2003;123:503-511.

[^f00049]: Richmond, O'Brien, Buchanan and Burden, 1992, Victoria, University of Manchester, ISBN 1-898922-00-4.

[^f00050]: A description of this methodology can be found in the European Journal or Orthodontics 14, p180-187, 1992, Richmond S, Shaw WC, Roberts CT and Andrews M: “Methods to determine the outcome of orthodontic treatment in terms of improvement and standards”.

[^f00051]: 1989 c. 41.

[^f00052]: The National Institute for Clinical Excellence is established as a Special Health Authority under section 11 of the Act (S.I. 1999/220, as amended by S.I. 1999/2219, 2002/1760 and 2005/497).

[^f00053]: This guidance is available from NICE’s website, www.nice.org.uk.

[^f00054]: The term dental practitioner is defined in section 128 of the Act as a person registered in the Dentists Register under the Dentists Act.

[^f00055]: Section 36A is prospectively inserted into the Dentists Act by article 29 of the Dentists Act Order.

[^f00056]: S.I. 1986/887.

[^f00057]: Section 36B was prospectively inserted into the Dentists Act by article 29 of the Dentists Act Order.

[^f00058]: S.I. 2002/618.

[^f00059]: Section 16CA was inserted into the Act by section 170 of the 2003 Act.

[^f00060]: 1986 c. 45.

[^f00063]: Section 19A was inserted by the 2001 Act, section 12.

[^f00064]: 1989 c. 41.

[^f00065]: 1970 c. 42; section 1 was amended by the Local Government Act 1972 (c. 70), section 195 and by the Local Government (Wales) Act 1994 (c. 19), Schedule 10, paragraph 7.

[^f00066]: 1994 c. 39.

[^f00067]: Where the dispute relates to a contract which is an NHS contract, section 4(5) of the 1990 Act applies.

[^f00068]: Section 28P was inserted into the Act by section 172(1) of the 2003 Act.

[^f00069]: Section 28M was inserted into the Act by section 172(1) of the 2003 Act.

[^f00070]: Section 49F was inserted into the Act by section 25 of the 2001 Act.

[^f00071]: 1933 c. 12 as amended by the Domestic Violence, Crime and Victims Act 2004 (c. 28), section 58(1), Schedule 10, paragraph 2 of the Sexual Offences Act 2003 (c. 42) section 139 and Schedule 6 paragraph 7, the Criminal Justice Act 1988 (c. 33), section 170 and Schedule 15, paragraph 8 and Schedule 16, paragraph 16 and the Sexual Offences Act 1956 (c. 69), sections 48 and 51 and Schedules 3 and 4; and as modified by the Criminal Justice Act 1988, section 170(1), Schedule 15, paragraph 9.

[^f00072]: 1995 c. 46.

[^f00073]: 1986 c. 45. Schedule 4A was inserted by section 257 of, and Schedule 3 to, the Enterprise Act 2002 (c. 40).

[^f00074]: Schedule B1 was inserted by section 248 of, and Schedule 16 to, the Enterprise Act 2002.

[^f00075]: 1990 c. 40.

[^f00076]: 1986 c. 46 as amended by the Insolvency Act 2000 (c. 39).

[^f00077]: S.I. 1986/1032 (N.I. 6).

[^f00078]: Section 43 of the Dentists Act is substituted by the Dentists Act Order, article 39.

[^f00079]: Section 43B is inserted into, and section 44 is substituted by, the Dentists Act Order, article 39.

[^f00080]: Section 12ZA is inserted into the Act by section 183(2) of the 2003 Act.

Editorial notes

[^key-03b9a540fdd1a1374fcdb5247a926217]: Sch. 4 para. 2 in force at 1.3.2006, see reg. 1(1)

[^key-062b92cfb91ea9b87877c8a238d931d3]: Sch. 3 para. 83 in force at 1.3.2006, see reg. 1(1)

[^key-07a4960ea0755c28277f3c1a9f0d4517]: Sch. 1 para. 4 in force at 1.3.2006, see reg. 1(1)

[^key-07b06e4f1ec6859f6fdf8e779b2d81ab]: Sch. 3 para. 39 in force at 1.3.2006, see reg. 1(1)

[^key-0c1b7838adfa195f5549ba4a501a2038]: Words in Sch. 3 para. 71(2)(h)(i) omitted (1.10.2012) by virtue of The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 3 para. 51(3)(a)(ii) (with art. 7)

[^key-0d7ed4cef7b135bed56019d4e463fbeb]: Sch. 4 para. 10 in force at 1.3.2006, see reg. 1(1)

[^key-10549b668599a0016b9d4f2749735154]: Sch. 2 para. 2 Table B sum omitted (1.11.2012) by virtue of The National Health Service (Primary Dental Services) (Amendments Related to Units of Dental Activity) (Wales) Regulations 2012 (S.I. 2012/2572), regs. 1, 2(b)

[^key-12b61ba27f78775824f02889fcc7413d]: Sch. 3 para. 17 in force at 1.3.2006, see reg. 1(1)

[^key-1425473fd49579de4e100daad7a50057]: Sch. 4 para. 9 in force at 1.3.2006, see reg. 1(1)

[^key-166fb59ad2eab7a7a6e189f3d6d90a5d]: Reg. 12 in force at 1.3.2006, see reg. 1(1)

[^key-17548a4eb9e8b34b6a294aa16bfdbbaa]: Sch. 4 para. 11 in force at 1.3.2006, see reg. 1(1)

[^key-18017c8b5b85acf05721dab541acc3c1]: Sch. 3 para. 52 in force at 1.3.2006, see reg. 1(1)

[^key-1a26d8bbada0157a2170377e07e79f58]: Reg. 1 in force at 1.3.2006, see reg. 1(1)

[^key-1acb55ec7d855a43be6cb14c64c4d732]: Reg. 2 in force at 1.3.2006, see reg. 1(1)

[^key-1af4f069f411814e12a7d0357fc42588]: Reg. 5 in force at 1.3.2006, see reg. 1(1)

[^key-1d32cc8d63659d745dad0000ee0842c3]: Sch. 3 para. 13B inserted (1.3.2016) by The National Health Service (Primary Medical Services and Primary Dental Services) (Wales) (Amendment and Transitional Provision) Regulations 2016 (S.I. 2016/90), regs. 1(1), 11

[^key-1ebe23cd827b670cbe3038430daee706]: Sch. 1 para. 1 in force at 1.3.2006, see reg. 1(1)

[^key-1f93b67f2cc78344784eed1f008b3609]: Reg. 4 in force at 1.3.2006, see reg. 1(1)

[^key-1fce7b95fd781b762a65c2f5bf99e61c]: Sch. 3 para. 11 in force at 1.3.2006, see reg. 1(1)

[^key-22b9019ed372ca4a9e6f1669dd358f9d]: Reg. 22 in force at 1.3.2006, see reg. 1(1)

[^key-23139384b0b1f3051c0bd953cd317558]: Sch. 4 para. 17 substituted (1.4.2011) by The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (S.I. 2011/704), reg. 1(2), Sch. 2 para. 4(3)

[^key-25879ad538356d797511f3e911033833]: Words in Sch. 3 para. 65(1)(a) substituted (1.3.2016) by The National Health Service (Primary Medical Services and Primary Dental Services) (Wales) (Amendment and Transitional Provision) Regulations 2016 (S.I. 2016/90), regs. 1(1), 13(2)(b)

[^key-27a7d8bd37baadda847b40b6fb867ac4]: Word in reg. 4(3)(g)(i) substituted (6.4.2016) by The Enterprise and Regulatory Reform Act 2013 (Consequential Amendments) (Bankruptcy) and the Small Business, Enterprise and Employment Act 2015 (Consequential Amendments) Regulations 2016 (S.I. 2016/481), reg. 1, Sch. 2 para. 13

[^key-27e76aea1dd4da665ca1f94579122c66]: Reg. 10 in force at 1.3.2006, see reg. 1(1)

[^key-283a0298d8d6221b2e74f06630df5501]: Sch. 3 para. 34(1)(c) substituted (1.4.2011) by The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (S.I. 2011/704), reg. 1(2), Sch. 2 para. 4(2)(a)

[^key-28a7611c8c27d216510a6d73e5e70d24]: Reg. 8 in force at 1.3.2006, see reg. 1(1)

[^key-2927b1ddea0e17cb54fe6b1e6023a7fc]: Reg. 16 in force at 1.3.2006, see reg. 1(1)

[^key-29a7f98a24a04e686fe6b938687c06f5]: Sch. 3 para. 14 in force at 1.3.2006, see reg. 1(1)

[^key-29c5eaef63b1e3cce9fbb5f02825934f]: Sch. 3 para. 32 in force at 1.3.2006, see reg. 1(1)

[^key-2a8be561b013f9b138c11feed260d3dc]: Sch. 4 para. 12 in force at 1.3.2006, see reg. 1(1)

[^key-2b0cdd73b931a8a84889920a87584edb]: Words in Sch. 3 para. 81(3)(b) substituted (17.7.2014) by virtue of The Health Care and Associated Professions (Indemnity Arrangements) Order 2014 (S.I. 2014/1887), art. 1(2), Sch. 2 para. 10(e)

[^key-2c25e86df9472f45ca21241a9931e603]: Sch. 3 para. 59 in force at 1.3.2006, see reg. 1(1)

[^key-2f275f783b76b36c9bb604cbf5a68ef4]: Sch. 4 para. 5 in force at 1.3.2006, see reg. 1(1)

[^key-2f7ced8f8daca238d0a5841c5f418831]: Sch. 1 para. 6 in force at 1.3.2006, see reg. 1(1)

[^key-2fb870f7bf55799c1472f771d76ae659]: Reg. 15 in force at 1.3.2006, see reg. 1(1)

[^key-31225959dbba48fcd3920a08da0d45a7]: Sch. 1 para. 5 in force at 1.3.2006, see reg. 1(1)

[^key-32e94f02a2678ec7490a7017cfeab451]: Reg. 9 in force at 1.3.2006, see reg. 1(1)

[^key-337aa8f686a081eedd7b7c9a3cf87a1c]: Sch. 3 para. 35 in force at 1.3.2006, see reg. 1(1)

[^key-35fbd5182c324cf44f549ca01aa5d850]: Reg. 6 in force at 1.3.2006, see reg. 1(1)

[^key-368b8c1ad214753dadf10539a37cf3a0]: Sch. 3 para. 23 in force at 1.3.2006, see reg. 1(1)

[^key-36f424d3e5bdc34be6bec5385c13ed89]: Sch. 3 para. 58 in force at 1.3.2006, see reg. 1(1)

[^key-3741fc4edb60beb130e1af102e788c75]: Sch. 3 para. 50 in force at 1.3.2006, see reg. 1(1)

[^key-3789dfb71abcb7f3624eb1096d0e1bdd]: Sch. 3 para. 51(1)(a)(iii)(iv) substituted for Sch. 3 para. 51(1)(a)(iii) (1.4.2011) by The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (S.I. 2011/704), reg. 1(2), Sch. 2 para. 4(2)(c)(iii)(bb)

[^key-3be2e1323a15850543b67d99c20d9cfa]: Words in reg. 7 substituted (18.1.2010) by The Transfer of Tribunal Functions Order 2010 (S.I. 2010/22), art. 1(1), Sch. 3 para. 133(a)

[^key-3c94d0936702c9c466cfae4f31661ecd]: Sch. 3 para. 65 in force at 1.3.2006, see reg. 1(1)

[^key-3e21a0a68fd48b3b239e243d5afa99ef]: Sch. 3 para. 86 in force at 1.3.2006, see reg. 1(1)

[^key-406f485c7003d99bee600edd612a78c1]: Reg. 13 in force at 1.3.2006, see reg. 1(1)

[^key-40f92880289afbca1b0712efda916b58]: Sch. 3 para. 74 in force at 1.3.2006, see reg. 1(1)

[^key-429b7086d8e45a709eeb9f90f798d4b7]: Sch. 3 para. 24 in force at 1.3.2006, see reg. 1(1)

[^key-42b79de4d02ef94758a06560b95aa9a9]: Sch. 3 para. 42 in force at 1.3.2006, see reg. 1(1)

[^key-436f6edb279be4d5d3aa62e5751e7b29]: Sch. 3 para. 47 in force at 1.3.2006, see reg. 1(1)

[^key-44eaf1307eac2432a02a20e7b4d9aed4]: Sch. 4 para. 18 in force at 1.3.2006, see reg. 1(1)

[^key-45ce224ed4fc725dcf82db802d9d9ffc]: Reg. 18 in force at 1.3.2006, see reg. 1(1)

[^key-4650d68ed34667bab0219a85e7fe4470]: Words in Sch. 2 para. 2 Table B omitted (1.11.2012) by virtue of The National Health Service (Primary Dental Services) (Amendments Related to Units of Dental Activity) (Wales) Regulations 2012 (S.I. 2012/2572), regs. 1, 2(a)

[^key-488ad34ede6370ca9366bbb0ba867713]: Sch. 3 para. 71 in force at 1.3.2006, see reg. 1(1)

[^key-48fe8c95584cf5eb13f7b7df550c9a4a]: Sch. 4 para. 21 in force at 1.3.2006, see reg. 1(1)

[^key-494c466108c4a540c8c8d7d65880d6be]: Sch. 2 para. 3 in force at 1.3.2006, see reg. 1(1)

[^key-49c3e8335062285074f78a8ea3197ed0]: Sch. 3 para. 2 in force at 1.3.2006, see reg. 1(1)

[^key-4ae5e2795fea951d5f8cf35150aaafd7]: Sch. 3 para. 62 in force at 1.3.2006, see reg. 1(1)

[^key-4b1ce60fbfd0903b34f906713b15d43a]: Word in Sch. 3 para. 51(2) omitted (6.4.2016) by virtue of The Social Services and Well-being (Wales) Act 2014 (Consequential Amendments) (Secondary Legislation) Regulations 2016 (S.I. 2016/211), reg. 1(2), Sch. 3 para. 69(a)

[^key-4d01ab3aeafcf326cd77712e8cebeaa3]: Words in reg. 4(3)(g)(ii) inserted (1.10.2012) by The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 3 para. 51(2)(b) (with arts. 7, 8)

[^key-4d24571644dd74347bfed913beb683ed]: Reg. 14 in force at 1.3.2006, see reg. 1(1)

[^key-52d29b88dfb82a97ecf6900261f84403]: Sch. 3 para. 71(6) inserted (1.4.2013) by The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013 (S.I. 2013/235), art. 1(2), Sch. 2 para. 96(4)(d)

[^key-5446ef6ad2d75ea14a20fceeb0b2d838]: Sch. 4 para. 4 in force at 1.3.2006, see reg. 1(1)

[^key-558d2744479e7cfd2c88259a370cb7b6]: Sch. 3 para. 6 in force at 1.3.2006, see reg. 1(1)

[^key-56e4e51e30ac2e75d1e5702dabed8984]: Sch. 3 para. 70 in force at 1.3.2006, see reg. 1(1)

[^key-577e914c2abd9b0f513a27babcf2ddf6]: Words in Sch. 3 para. 51 inserted (1.4.2011) by The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (S.I. 2011/704), reg. 1(2), Sch. 2 para. 4(2)(c)(iii)(aa)

[^key-579cd926550d9f4f2565bbcf196d9bd3]: Words in Sch. 3 para. 65(1) substituted (1.3.2016) by The National Health Service (Primary Medical Services and Primary Dental Services) (Wales) (Amendment and Transitional Provision) Regulations 2016 (S.I. 2016/90), regs. 1(1), 13(2)(a)

[^key-58c316db5576f98421a13c8cf0157e94]: Words in Sch. 3 para. 82(2) substituted (17.7.2014) by The Health Care and Associated Professions (Indemnity Arrangements) Order 2014 (S.I. 2014/1887), art. 1(2), Sch. 2 para. 10(g)

[^key-5923ca01282dc68257310a9a09a0edcc]: Sch. 4 para. 19 in force at 1.3.2006, see reg. 1(1)

[^key-5c53123b6c2c99f36af4b463a2b4fb5a]: Sch. 3 para. 57 in force at 1.3.2006, see reg. 1(1)

[^key-5cf3ac793185f808a511d490ce559c79]: Sch. 4 para. 1 in force at 1.3.2006, see reg. 1(1)

[^key-5dc5b3bb99c98cb56e64b126c2749f9f]: Words in Sch. 3 para. 65(2) substituted (1.3.2016) by The National Health Service (Primary Medical Services and Primary Dental Services) (Wales) (Amendment and Transitional Provision) Regulations 2016 (S.I. 2016/90), regs. 1(1), 13(3)

[^key-5fbf24f710df444bd2e19ba92cf14a17]: Sch. 3 para. 68 in force at 1.3.2006, see reg. 1(1)

[^key-5ffebfc32dd4a08ae0335abf42967d8a]: Words in Sch. 3 para. 81(3)(a) substituted (17.7.2014) by The Health Care and Associated Professions (Indemnity Arrangements) Order 2014 (S.I. 2014/1887), art. 1(2), Sch. 2 para. 10(c)

[^key-61601ef3f129f6e8790df2505f511710]: Words in reg. 4(3)(g)(i) inserted (1.10.2012) by The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 3 para. 51(2)(a)(iii) (with art. 7)

[^key-61f20f95bd0169602a496663f9a61246]: Sch. 3 para. 34 in force at 1.3.2006, see reg. 1(1)

[^key-6307de23b9831cd4416fafee12db1733]: Words in Sch. 3 para. 71(2)(h)(i) inserted (1.10.2012) by The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 3 para. 51(3)(a)(iii) (with art. 7)

[^key-6320296440e5571b61026b411f2819f3]: Sch. 3 para. 37 in force at 1.3.2006, see reg. 1(1)

[^key-65dd65eb5280b9f87a8a8192439b56f2]: Sch. 3 para. 9 in force at 1.3.2006, see reg. 1(1)

[^key-677490410191d51fa2e7e3c6b6de21d9]: Sch. 3 para. 81(3)(aa) inserted (17.7.2014) by The Health Care and Associated Professions (Indemnity Arrangements) Order 2014 (S.I. 2014/1887), art. 1(2), Sch. 2 para. 10(d)

[^key-68b158148699b0926385b3cf50d9cd87]: Sch. 3 para. 54 in force at 1.3.2006, see reg. 1(1)

[^key-6a1cb287b263e1f7b75465efcaf4af2e]: Sch. 3 para. 16 in force at 1.3.2006, see reg. 1(1)

[^key-6a340a117e8b6aace2018d781db840ca]: Sch. 3 para. 44 in force at 1.3.2006, see reg. 1(1)

[^key-6d6d9c7ccd23025b0334d1300be8cf80]: Sch. 3 para. 46 substituted (1.4.2009) by The Health and Social Care Act 2008 (Commencement No.9, Consequential Amendments and Transitory, Transitional and Saving Provisions) Order 2009 (S.I. 2009/462), art. 1(4), Sch. 5 para. 20(a)(ii)

[^key-70192aefebfb4fa693a0ac6c48475dbb]: Sch. 3 para. 13 in force at 1.3.2006, see reg. 1(1)

[^key-70a792cc63d24bda1fd1258a695b1964]: Words in Sch. 3 para. 71(2)(h)(ii) inserted (1.10.2012) by The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 3 para. 51(3)(b) (with arts. 7, 8)

[^key-71fee486abc717fd03c1e2fd5c236974]: Sch. 3 para. 60 in force at 1.3.2006, see reg. 1(1)

[^key-72f89db164d51edc162be6434276d1d9]: Sch. 3 para. 82 in force at 1.3.2006, see reg. 1(1)

[^key-763c35d1023ac55e49addf96097696cd]: Sch. 3 para. 18 in force at 1.3.2006, see reg. 1(1)

[^key-77acc9ec0fc5cc66b941b09b458194de]: Reg. 21 in force at 1.3.2006, see reg. 1(1)

[^key-78754d297aafdd534494a56af7107f0f]: Words in reg. 2(1) substituted (18.1.2010) by The Transfer of Tribunal Functions Order 2010 (S.I. 2010/22), art. 1(1), Sch. 3 para. 132

[^key-7948fd84a0aa51f36825a1b6a24db52f]: Sch. 3 para. 76 in force at 1.3.2006, see reg. 1(1)

[^key-7dd73fb4ff8760224872a69122ab4c76]: Words in reg. 4(3)(g)(i) omitted (1.10.2012) by virtue of The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 3 para. 51(2)(a)(ii) (with art. 7)

[^key-7ecc448e469e5e7d6f2ab0d55805faa8]: Sch. 3 Pt. 5A inserted (1.4.2011) by The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (S.I. 2011/704), reg. 1(2), Sch. 2 para. 4(2)(b)

[^key-7fffa410d2b711b1be07272eb30c1a78]: Sch. 3 para. 38 in force at 1.3.2006, see reg. 1(1)

[^key-8061140155c235dbad39bebae0880a0c]: Reg. 11 in force at 1.3.2006, see reg. 1(1)

[^key-8135fc6d2fd63a8b7f0b3886f7d01f96]: Sch. 3 para. 61 in force at 1.3.2006, see reg. 1(1)

[^key-871ea05ae3f5454b91a877bd8e0a0fe7]: Sch. 3 para. 30 in force at 1.3.2006, see reg. 1(1)

[^key-8732e7fba0542cb155aab6c3f942f7b6]: Sch. 3 para. 12 in force at 1.3.2006, see reg. 1(1)

[^key-87c674a9895751e13203a4bd7619aa86]: Sch. 3 para. 20 in force at 1.3.2006, see reg. 1(1)

[^key-881360ad18c6d0cb71016855e6992486]: Sch. 1 para. 3 in force at 1.3.2006, see reg. 1(1)

[^key-891c682612c185c8d564a418ccbc113e]: Words in Sch. 2 para. 2 inserted (26.3.2009) by The National Health Service (Dental Charges, General Dental Services Contracts and Personal Dental Services Agreements) (Wales) (Amendment) Regulations 2009 (S.I. 2009/456), regs. 1(1), 4(a)

[^key-894a6d08ffcae8ffdaf86c5a6c8fd43d]: Sch. 2 para. 2 in force at 1.3.2006, see reg. 1(1)

[^key-90463966121ae7e4115415e590b09950]: Reg. 7 in force at 1.3.2006, see reg. 1(1)

[^key-90e434edb1c1558d682a1ff9dcfd35ed]: Words in Sch. 3 para. 81(2) substituted (17.7.2014) by The Health Care and Associated Professions (Indemnity Arrangements) Order 2014 (S.I. 2014/1887), art. 1(2), Sch. 2 para. 10(b)

[^key-91dc3b7a8dd566ad8c1ad8d141367853]: Sch. 3 para. 47(1) substituted (1.4.2011) by The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (S.I. 2011/704), reg. 1(2), Sch. 2 para. 4(2)(c)(ii)

[^key-920673168f86e67154eb33385ed70197]: Sch. 3 para. 25 in force at 1.3.2006, see reg. 1(1)

[^key-93081085dc2643a7bcb335cc164f1128]: Reg. 9(7)(b) substituted (1.3.2016) by The National Health Service (Primary Medical Services and Primary Dental Services) (Wales) (Amendment and Transitional Provision) Regulations 2016 (S.I. 2016/90), regs. 1(1), 10 (with reg. 18)

[^key-953bac26470db11003ad3a25ca60d271]: Sch. 3 para. 19 in force at 1.3.2006, see reg. 1(1)

[^key-957e259b00024381de187d541a2ee043]: Sch. 2 para. 1(3) inserted (1.5.2014) by The National Health Service (General Dental Services Contracts and Personal Dental Services Agreements) (Wales) (Amendment) Regulations 2014 (S.I. 2014/872), regs. 1(1), 2

[^key-95924a36a5b76ebcc3f56df779c2860b]: Sch. 3 para. 73 in force at 1.3.2006, see reg. 1(1)

[^key-977dff7155b13f08aa813eacffe9bf93]: Sch. 3 para. 55 in force at 1.3.2006, see reg. 1(1)

[^key-9788da891a7d0eaace229f2d884ab39f]: Sch. 3 para. 66 in force at 1.3.2006, see reg. 1(1)

[^key-9828bf12bcefc858ee7c6f0354621e88]: Words in Sch. 3 para. 81(1) substituted (17.7.2014) by The Health Care and Associated Professions (Indemnity Arrangements) Order 2014 (S.I. 2014/1887), art. 1(2), Sch. 2 para. 10(a)

[^key-987c3ca5e0f583c8e78094cd1ca440e1]: Sch. 2 para. 1 in force at 1.3.2006, see reg. 1(1)

[^key-98d6feef2494dc7ab9f3d798e1750e4d]: Sch. 4 para. 3 in force at 1.3.2006, see reg. 1(1)

[^key-99f9796bb2dd9363fa3c7b4a2ccb45d4]: Sch. 4 para. 13 in force at 1.3.2006, see reg. 1(1)

[^key-9bae22980e5b5e198d82cbb0076110c1]: Sch. 3 para. 47 heading substituted (1.4.2011) by The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (S.I. 2011/704), reg. 1(2), Sch. 2 para. 4(2)(c)(i)

[^key-9d61a48bfd53d1a5366d103b4cc6aaf1]: Sch. 3 para. 46 in force at 1.3.2006, see reg. 1(1)

[^key-9d63e610b8eef0cdcbd699be0cc78da0]: Sch. 3 para. 43 in force at 1.3.2006, see reg. 1(1)

[^key-9e5e3e71a51208c5d5177b4f57d601d5]: Reg. 24 in force at 1.3.2006, see reg. 1(1)

[^key-9f4e6f1018b5831ee39587ac1c46c155]: Sch. 3 para. 77 in force at 1.3.2006, see reg. 1(1)

[^key-a26a566d87db038d5550a80ba49343fe]: Sch. 3 para. 81 in force at 1.3.2006, see reg. 1(1)

[^key-a5574016a7e3e591db4e869931fc4895]: Sch. 3 para. 78 in force at 1.3.2006, see reg. 1(1)

[^key-a56507a17f3ca4298ff892bc36f6ce7e]: Reg. 17 in force at 1.3.2006, see reg. 1(1)

[^key-a937e98ebfa10ef2c07a4461a1ffdfb5]: Sch. 3 para. 31 in force at 1.3.2006, see reg. 1(1)

[^key-a9ca5da43486a7935ffa93a0d3e8cd47]: Sch. 3 para. 7 in force at 1.3.2006, see reg. 1(1)

[^key-aa43178c7aae1cad3a05e999a9457bd3]: Sch. 3 para. 4 in force at 1.3.2006, see reg. 1(1)

[^key-ad7e68368a7a1bfc22e888a539d581db]: Sch. 4 para. 17 in force at 1.3.2006, see reg. 1(1)

[^key-addef86546f5cd7012497b1b9dcee0b8]: Sch. 3 para. 1 in force at 1.3.2006, see reg. 1(1)

[^key-ae6b24d2417f7dd8d10f51ac66aad25b]: Sch. 3 para. 5 in force at 1.3.2006, see reg. 1(1)

[^key-b05dc8e50393a7d8ca452e843f5436e2]: Sch. 3 para. 8 in force at 1.3.2006, see reg. 1(1)

[^key-b12947481e37e3d58a27ca52655a751e]: Sch. 4 para. 7 in force at 1.3.2006, see reg. 1(1)

[^key-b477f185662ecb930904e12f15434621]: Words in Sch. 3 para. 82(1) substituted (17.7.2014) by The Health Care and Associated Professions (Indemnity Arrangements) Order 2014 (S.I. 2014/1887), art. 1(2), Sch. 2 para. 10(f)

[^key-b55a937df00200b2413264e6b4635d55]: Word in Sch. 3 para. 30(b) substituted (1.4.2013) by The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013 (S.I. 2013/235), art. 1(2), Sch. 2 para. 96(4)(b)

[^key-b5d6829e72be667bd075d7207c47e05f]: Sch. 1 para. 7 in force at 1.3.2006, see reg. 1(1)

[^key-b605b3f9b29ed5187c1e862b7632299e]: Words in reg. 4(3)(g)(i) inserted (1.10.2012) by The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 3 para. 51(2)(a)(i) (with art. 7)

[^key-b687135426d0fea37d16472d6399565f]: Sch. 3 para. 29 in force at 1.3.2006, see reg. 1(1)

[^key-bbdf485fd312a02b2be2cae1a206314d]: Sch. 3 para. 10 in force at 1.3.2006, see reg. 1(1)

[^key-bd3f97346c716a6fda8ceb7d4eae9efa]: Sch. 3 para. 51(1)(a)(ii) omitted (1.4.2009) by virtue of The Health and Social Care Act 2008 (Commencement No.9, Consequential Amendments and Transitory, Transitional and Saving Provisions) Order 2009 (S.I. 2009/462), art. 1(4), Sch. 5 para. 20(b)

[^key-bdae135fa0f84f24a12b32031ad6477a]: Sch. 3 para. 51 in force at 1.3.2006, see reg. 1(1)

[^key-bf0e51c91cbea60db71b6ed712b9a5b1]: Words in Sch. 3 para. 44(3)(a) substituted (1.4.2009) by The Health and Social Care Act 2008 (Commencement No.9, Consequential Amendments and Transitory, Transitional and Saving Provisions) Order 2009 (S.I. 2009/462), art. 1(4), Sch. 5 para. 20(a)(i)

[^key-bf3c66fdcd39b357261570a121b24cb1]: Words in reg. 7 omitted (18.1.2010) by virtue of The Transfer of Tribunal Functions Order 2010 (S.I. 2010/22), art. 1(1), Sch. 3 para. 133(b)

[^key-bf9408ca4c4686086e2b2e0c4e044d65]: Sch. 3 para. 63 in force at 1.3.2006, see reg. 1(1)

[^key-c086ba2ff79d27d6250f1793126f7e7c]: Word in Sch. 3 para. 71(2)(h)(i) substituted (6.4.2016) by The Enterprise and Regulatory Reform Act 2013 (Consequential Amendments) (Bankruptcy) and the Small Business, Enterprise and Employment Act 2015 (Consequential Amendments) Regulations 2016 (S.I. 2016/481), reg. 1, Sch. 2 para. 13

[^key-c0ad8d14c86a339b6468d31ab333166a]: Sch. 3 para. 21 in force at 1.3.2006, see reg. 1(1)

[^key-c25304bcb0274354ee42d05d24e26f15]: Reg. 3 in force at 1.3.2006, see reg. 1(1)

[^key-c25ed29900d63dc194498e2854dca6f0]: Reg. 4(7) inserted (1.4.2013) by The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013 (S.I. 2013/235), art. 1(2), Sch. 2 para. 96(3)

[^key-c77ddc3a97f559da14fc568239f070be]: Sch. 3 para. 85 in force at 1.3.2006, see reg. 1(1)

[^key-ca807b4d3c16a199c80b04df1dbfeb68]: Words in reg. 2(1) omitted (1.4.2013) by virtue of The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013 (S.I. 2013/235), art. 1(2), Sch. 2 para. 96(2)(b)

[^key-cb184905cc0f22943c03e2b6d1bd249c]: Sch. 3 para. 67 in force at 1.3.2006, see reg. 1(1)

[^key-cbe1d1448e59e10131e52b6a309aec1a]: Sch. 4 para. 15 in force at 1.3.2006, see reg. 1(1)

[^key-cc4e81326727ca64bf97f2af3dbbee29]: Sch. 3 para. 22 in force at 1.3.2006, see reg. 1(1)

[^key-cdf7d89955dac3d760c22164bfaa3ffb]: Sch. 1 para. 8 in force at 1.3.2006, see reg. 1(1)

[^key-d09f85aeaa493b613fce837450e58825]: Sch. 4 para. 6 in force at 1.3.2006, see reg. 1(1)

[^key-d39161fa9ce10aa82b9ee8400bd149a2]: Words in Sch. 3 para. 14 substituted (1.4.2013) by The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013 (S.I. 2013/235), art. 1(2), Sch. 2 para. 96(4)(a)

[^key-d806f78c725b291b4a4903d33df479e6]: Word in Sch. 3 para. 51(2) substituted for full stop by virtue of (6.4.2016) by The Social Services and Well-being (Wales) Act 2014 (Consequential Amendments) (Secondary Legislation) Regulations 2016 (S.I. 2016/211), reg. 1(2), Sch. 3 para. 69(b)

[^key-d8dc1b4d852a34dd24248edb73b2e152]: Sch. 3 para. 75 in force at 1.3.2006, see reg. 1(1)

[^key-db7e50922de3f3490858ba814815f7f9]: Sch. 3 para. 54(1) substituted (1.3.2016) by The National Health Service (Primary Medical Services and Primary Dental Services) (Wales) (Amendment and Transitional Provision) Regulations 2016 (S.I. 2016/90), regs. 1(1), 12 (with reg. 18)

[^key-dbe6ce2d31f37169df9f30b640a5a804]: Word in Sch. 2 para. 2 inserted (26.3.2009) by The National Health Service (Dental Charges, General Dental Services Contracts and Personal Dental Services Agreements) (Wales) (Amendment) Regulations 2009 (S.I. 2009/456), regs. 1(1), 4(b)

[^key-dde30c9bd8773500fe20a295d690ad67]: Reg. 20 in force at 1.3.2006, see reg. 1(1)

[^key-ded1aa9e0083883b85c3611af0f91d09]: Sch. 4 para. 8 in force at 1.3.2006, see reg. 1(1)

[^key-e3e3f2adc2e1a6c1476b5064d15634ba]: Sch. 3 para. 27 in force at 1.3.2006, see reg. 1(1)

[^key-e7959776a4faec435b4d30374056d127]: Sch. 3 para. 41 in force at 1.3.2006, see reg. 1(1)

[^key-e7e9520f219e83ff516734c3bbec7d8f]: Sch. 4 para. 20 in force at 1.3.2006, see reg. 1(1)

[^key-ea8566c56eed76389707fb3c68730ee9]: Sch. 3 para. 28 in force at 1.3.2006, see reg. 1(1)

[^key-eb000e1fd72215f7daa42a8332a3aaed]: Sch. 3 para. 64 in force at 1.3.2006, see reg. 1(1)

[^key-eb5f0d466f18c2ba448a01e5d25c1419]: Sch. 3 para. 53 in force at 1.3.2006, see reg. 1(1)

[^key-ec071d7513ee87c2eca113062aacabbc]: Sch. 3 para. 56 in force at 1.3.2006, see reg. 1(1)

[^key-ec58efaf5ab7c29907c34c32c03973f3]: Reg. 23 in force at 1.3.2006, see reg. 1(1)

[^key-ed25eaf2ad112208fd28ee7664c2f376]: Sch. 1 para. 2 in force at 1.3.2006, see reg. 1(1)

[^key-f00810f45d06b271dcc4d73e34a611b7]: Sch. 3 para. 40 in force at 1.3.2006, see reg. 1(1)

[^key-f025db8c91551764525cd055ff91dd50]: Sch. 3 para. 69 in force at 1.3.2006, see reg. 1(1)

[^key-f16f1543afa3de26ccd5a11d96b533f0]: Words in Sch. 3 para. 71(2)(h)(i) inserted (1.10.2012) by The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012 (S.I. 2012/2404), art. 1, Sch. 3 para. 51(3)(a)(i) (with art. 7)

[^key-f1802ccdac126114804b5f853d726c5e]: Reg. 25 in force at 1.3.2006, see reg. 1(1)

[^key-f1a49f768b472d399b010475d9d8079b]: Words in Sch. 3 para. 51(2) inserted (6.4.2016) by The Social Services and Well-being (Wales) Act 2014 (Consequential Amendments) (Secondary Legislation) Regulations 2016 (S.I. 2016/211), reg. 1(2), Sch. 3 para. 69(c)

[^key-f294089acc78c8a1abd6665bd197f83e]: Words in reg. 2(1) inserted (1.4.2013) by The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013 (S.I. 2013/235), art. 1(2), Sch. 2 para. 96(2)(a)

[^key-f47b1ab2cc724a21d21c4e4d687aa68f]: Sch. 3 para. 80 in force at 1.3.2006, see reg. 1(1)

[^key-f52e43558b432d0a931b8292f0cee690]: Sch. 3 para. 26 in force at 1.3.2006, see reg. 1(1)

[^key-f54d9f9297b79ff1dbd790791d4545df]: Sch. 3 para. 15 in force at 1.3.2006, see reg. 1(1)

[^key-f550da7a2ba55dec5327e6e77fbfff04]: Sch. 3 para. 79 in force at 1.3.2006, see reg. 1(1)

[^key-f963be2308cc8e1b0409c3026d0b6233]: Sch. 4 para. 14 in force at 1.3.2006, see reg. 1(1)

[^key-fb18675ae222bd80f56450b65289b212]: Sch. 3 para. 33 in force at 1.3.2006, see reg. 1(1)

[^key-fb6f8d3f51d2f0395caa6062569af393]: Sch. 3 para. 84 in force at 1.3.2006, see reg. 1(1)

[^key-fc9ad3f3e494ee151e2ad84acf3d130a]: Sch. 3 para. 49 in force at 1.3.2006, see reg. 1(1)

[^key-fce781a0847ca8ada985328683898b5a]: Sch. 3 para. 3 in force at 1.3.2006, see reg. 1(1)

[^key-fda4e288da8a8fa7c01d783f3eb49059]: Sch. 4 para. 16 in force at 1.3.2006, see reg. 1(1)

[^key-fdfe0c59ad19c1c04b00298c30a53092]: Reg. 19 in force at 1.3.2006, see reg. 1(1)

[^key-fe32212cc926b2fe5d5a025fa903bbba]: Sch. 3 para. 72 in force at 1.3.2006, see reg. 1(1)

[^key-feb0ee4a8aca31d7e947192bf96d9c05]: Sch. 3 para. 48 in force at 1.3.2006, see reg. 1(1)

[^key-76b6e567f648847124939c47613983bd]: Sch. 3 para. 38(3)-(6) inserted (1.12.2017) by The National Health Service (General Dental Services Contracts and Personal Dental Services Agreements) (Wales) (Amendment) Regulations 2017 (S.I. 2017/1040), regs. 1(2), 3(4)

[^key-57f5a06915d2aa6526bb503e388bec40]: Word in Sch. 3 para. 38(1)(e) substituted (1.12.2017) by The National Health Service (General Dental Services Contracts and Personal Dental Services Agreements) (Wales) (Amendment) Regulations 2017 (S.I. 2017/1040), regs. 1(2), 3(2)(a)

[^key-c388381af07a240c19b359288b4eb6fc]: Sch. 3 para. 38(2)(d) substituted (1.12.2017) by The National Health Service (General Dental Services Contracts and Personal Dental Services Agreements) (Wales) (Amendment) Regulations 2017 (S.I. 2017/1040), regs. 1(2), 3(3)

[^M_F_b11054f9-539d-403d-f91a-0b381a08c946]: Words in Sch. 3 para. 38(1) omitted (1.12.2017) by The National Health Service (General Dental Services Contracts and Personal Dental Services Agreements) (Wales) (Amendment) Regulations 2017 (S.I. 2017/1040), regs. 1(2), 3(2)(b)

[^key-81a49eaa73b2952f9493e00d62003982]: Sch. 3 para. 16A inserted (30.5.2019) by The National Health Service (Welsh Language in Primary Care Services) (Miscellaneous Amendments) (Wales) Regulations 2019 (S.I. 2019/917), regs. 1(1), 5(2)

[^key-938179e49b6b2bd0a23e0338640030f2]: Words in reg. 2(1) substituted (1.12.2020) by Sentencing Act 2020 (c. 17), s. 416(1), Sch. 24 para. 348 (with Sch. 27); S.I. 2020/1236, reg. 2

[^key-b5861c87ad74d9ba6b1cace71077a055]: Words in Regulations substituted (1.7.2022) by The Health and Care Act 2022 (Consequential and Related Amendments and Transitional Provisions) Regulations 2022 (S.I. 2022/634), reg. 1(2), Sch. para. 1(1)(3) (with Sch. para. 1(2))

[^key-b4a1ca1357c12b7ee6eb163ea204b609]: Sch. 3 para. 36 omitted (1.4.2023) by virtue of The Health and Social Care (Quality and Engagement) (Wales) Act 2020 (Consequential, Supplementary and Incidental Amendments and Revocations) (Secondary Legislation) Regulations 2023 (S.I. 2023/299), regs. 1(2), 7(2)(a)

[^key-7bb88ded852b999ec85ceefebb6ffdce]: Words in Sch. 3 para. 44(3) omitted (1.4.2023) by virtue of The Health and Social Care (Quality and Engagement) (Wales) Act 2020 (Consequential, Supplementary and Incidental Amendments and Revocations) (Secondary Legislation) Regulations 2023 (S.I. 2023/299), regs. 1(2), 7(2)(b)

[^key-0c8353a8d6329a8c5687643ec3bbcf3f]: Sch. 3 para. 45 omitted (1.4.2023) by virtue of The Health and Social Care (Quality and Engagement) (Wales) Act 2020 (Consequential, Supplementary and Incidental Amendments and Revocations) (Secondary Legislation) Regulations 2023 (S.I. 2023/299), regs. 1(2), 7(2)(c)

[^key-710f531b3bebdc15128cbae2c1b7a8ef]: Words in Regulations substituted (6.11.2023) by The Health and Care Act 2022 (Further Consequential Amendments) (No. 2) Regulations 2023 (S.I. 2023/1071), reg. 1(1), Sch. para. 1

Entry and inspection by the Welsh Ministers

Part 5A — Concerns notified on or after 1 April 2011

46A

Complaints received prior to 1 April 2011

– Cost of relevant calls

13B

• (1) The contractor must not enter into, renew or extend a contract or other arrangement for telephone services unless it is satisfied that, having regard to the arrangement as a whole, persons will not pay more to make relevant calls to the practice than they would to make equivalent calls to a geographical number.

• (2) Where a contractor is party to an existing contract or other arrangement for telephone services under which persons making relevant calls to the practice call a number which is not a geographical number, the contractor must comply with sub-paragraph (3).

• (3) The contractor must—

• (a) before 1 March 2017, review the arrangement and consider whether, having regard to the arrangement as a whole, persons pay more to make relevant calls than they would to make equivalent calls to a geographical number; and

• (b) if the contractor so considers, take all reasonable steps, including in particular considering the matters specified in sub-paragraph (4), to ensure that, having regard to the arrangement as a whole, persons will not pay more to make relevant calls than they would to make equivalent calls to a geographical number.

• (4) The matters referred to in sub-paragraph (3)(b) are—

• (a) varying the terms of the contract or arrangement;

• (b) renegotiating the terms of the contract or arrangement; and

• (c) terminating the contract or arrangement.

• (5) If despite taking all reasonable steps referred to in sub-paragraph (3)(b), it has not been possible to ensure that, having regard to the arrangement as a whole, persons will not pay more to make relevant calls to the practice than they would to make equivalent calls to a geographical number, the contractor must consider introducing a system under which if a caller asks to be called back, the contractor will do so at the contractor’s expense.

• (6) In this paragraph—

• (a) “existing contract or other arrangement” means a contract or arrangement that was entered into prior to 1 March 2016 and which remains in force on 1 March 2016;

• (b) “geographical number” means a number which has a geographical area code as its prefix; and

• (c) “relevant calls” means calls—

• (i) made by patients to the practice for any reason related to services provided under the contract, and

• (ii) made by persons, other than patients, to the practice in relation to services provided as part of the health service.

National Institute for Clinical Excellence guidance

Infection control

Treatment under general anaesthesia: prohibition

Welsh Language

16A

• (1) Where the contractor provides dental services under the contract through the medium of Welsh, it must notify the Local Health Board in writing.

• (2) The contractor must make available a Welsh language version of any document or form for use by patients and/or members of the public, provided by the Local Health Board.

• (3) Where the contractor displays a new sign or notice in connection with dental services provided under the contract, the text on the sign or notice must be in English and Welsh, and the contractor may utilise the translation service offered by the Local Health Board for this purpose.

• (4) The contractor must encourage the wearing of a badge, provided by the Local Health Board, by those delivering dental services under the contract who are Welsh speaking, to convey that they are able to speak Welsh.

• (5) The contractor must encourage those delivering dental services under the contract to utilise information and/or attend training courses and events provided by the Local Health Board, so that they can develop—

• (a) an awareness of the Welsh language (including awareness of its history and its role in Welsh culture); and

• (b) an understanding of how the Welsh language can be used when delivering dental services under the contract.

• (6) The contractor must encourage those delivering dental services under the contract to establish and record the Welsh or English language preference expressed by or on behalf of a patient.